Customer Service Manager

Corine Doiron

Home: 603-***-**** ** Hampstead Rd

Mobile: 603-***-**** ********@***.***

Salem, NH 03079

Summary of Qualifications:

Fifteen plus years administrative and office management, specializing in

Human Resources experience in both small companies and large corporations.

Highly organized with the ability to handle multiple tasks, including

dealing with customers, clients and managing office personnel. A team

player, working effectively with staff and senior management in

accomplishing objectives. A strong work ethic combined with a commitment to

excellence in all projects undertaken. Exemplary communication and

presentation skills. Proficient with a wide variety of business software.

Professional Experience:

Personnel Administrative Assistant Brockway-Smith Co.

09/2007 - 11/6/2009 136 Dascomb Road

Andover MA 01810

Maintain confidential personnel files; over see all changes into ADP.

Administer benefits. Organized yearbook as well as updated & maintained as

needed. Manage ticket distribution/sales to employees for area

attractions. Maintain Organizational charts. Employment verifications,

Monthly additions/deletions to life insurances and calculate payments.

Responsible for creation of monthly "Safety Newsletter". Major

accomplishments, Organized and completed Manager's Manual and Manager's

Manual Procedures, Organized computer files and particularly excel files

that maintain insurances, streamlined and corrected many errors and saved

company money in unnecessary payments. Co-facilitator for yearly United

Way Drive.

Office Manager FPMSI

6/2006 - 8/2007 1600 Osgood St Ste Y26

North Andover MA 01845

Direct report to Human Resources Manager & Finance Manager, creating forms,

maintaining databases and assisting employees, working with Quick Books,

Word, ACT, and Power Point; also supports supervisors and Customer Service.

Manage office supplies. Developed and organized stamp inventory process

with great success. Greet clients and answer phones, set up meetings and

travel arraignments for President and Vice President of company. Also

reported to Vice President of FPMSI, maintaining Act database, travel

arraignments for sales department, coordinate all arrangements for trade

shows. Worked closely with Marketing Manager on creation of lists for e-

mail blasting and mailings, copy editing promotional literature.

Receptionist/Manager Salem Animal Hospital

9/2003 - 6/2006 193 S. Broadway Salem, NH

Hire and supervise the receptionist team for a busy 7 doctor Animal

Hospital. Interface with customers, handle all customer issues. Act as

liaison for all computer issues and corporate office, maintain computer and

office equipment. Manage benefits for staff; maintain facilities and

building improvements, ran projects to upgrade facility. Order office

supplies, track and submit all purchases and vendors for hospital, closing

procedures, reconciling daily totals, bank deposits.

Office Administrator On-Line Electric Inc.

8/1994 - 9/2003 P.O. Box 2175, Salem NH

Ran office for a small Electrical Contractor. Responsible for billing,

accounting, phone coverage, customer service, quotes and faxes using a

variety of software including MS Word, Excel and PowerPoint.

Administrative Assistant Black Tie Limousine

10/1991 - 11/1993 65 Avco Road, Haverhill MA

Primary contact for limousine firm. Receive calls, coordinate resources,

and schedule services. Handle customer service issues and perform various

secretarial duties.

Plant Layout Draftsperson Digital Equipment Corporation 12/1988 -

12/1990 RFD #2 Route 127

Contoocook, NH 03229

Manual design and redesign of plant layout and office arrangements.

Supervise employees in the execution of design.

Draftsperson Digital Equipment Corporation

3/1987 - 1/1989 9 Northeastern Boulevard

Salem NH 03079

Interface with engineers on design and design changes to various

electro/mechanical assembly drawings. Design and/or produce visual aids.

Operate GPX II Vax Workstation, and Rise Technology System. Generate plots

and operate video equipment as required.

Department Coordinator Personnel

2/1981 - 5/1987

Responsible for the administration of the plant tuition refund process, new

hire process, employee verifications, health services reports and health

insurance benefits. Input all salaries & personnel information into "PAWS"

system; maintain backup records and runs daily audits. Maintain personnel

files. Receptionist for Compensation and Benefits area of Personnel.

Education & Professional Training:

Professional Seminars; Digital Information Security Training program:

- Scheduling and Project Management

- Word Processing; Office 2000, Excel, Outlook, ACT user/administration

Training

- Intro. to VAX/VMS, Basic Unigraphics II, and 3D for 2D Users

References:

Melissa Luke FPMSI

978-***-**** Office Manager

Christine J. Erna FPMSI

978-***-**** Sales Assistant

Margaret Ann Loomis Digital Equipment Corporation

207-***-**** Department Coordinator

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