Customer Service Sales
Resume:
Eric Hill
Macomb, MI 48044 ********@*******.***
* *********** ********** *********: CIO / VP / DIRECTOR
Visionary, results-driven IT executive and business leader with a strong
track record of driving new levels of efficiency, growth, and productivity
in diverse business environments by effectively fusing cutting-edge
technologies with employee resources. Resourceful, highly intelligent, and
analytical manager who leverages strong business acumen with exceptional
interpersonal, communication, and technology skills to lead high-level
initiatives for strengthening customer relationships and fueling robust
business growth. Business accomplishments are backed by a strong technology
foundation and outstanding academic credentials that include an MS-BIT
(specialization in project management), a BSBA, and an AS in Computer
Science. Additional leadership qualifications include:
. Executive Leadership & Supervision . Team Building & Leadership .
Strategic Planning & Execution
. IT / Telecom Systems Architecture . Training Program Development .
MRP System Implementation
. Continuous Process Improvements . Cost Reduction / Margin Improvement .
Multi-Site Operations Leadership
. Inter-Departmental Communications . Large-Scale Project Management .
Process Reengineering
Professional Experience
QUEST SPECIALTY CHEMICALS, Walled Lake, MI 2008 to Present
A holding company focused on the acquisition and development of chemical
businesses engaged in the formulation of coatings, adhesives, sealants, and
elastomer products. Current holdings include Raabe Company, Hydro-Stop,
United Coatings, Matrix System Automotive Finishes, Fox Color, Custom
Finishes, and Zolatone AIM.
IT Director
Direct IT operations, projects, and technical staff of all company-held
businesses, which include identifying and executing technology projects and
initiatives to accelerate revenue growth, optimize financial performance,
and drive operating efficiency. Maintain proactive involvement in various
functional areas of all companies, with heavy emphasis on plant operations
and business administration.
Implemented MPLS private data network and a Shore Tel unified messaging
VOIP system across 6 different companies / locations, which significantly
improved data sharing and online collaborative capabilities.
Merged financial reporting functions through implementation of an MAS 500
Accounting System, which also consolidated IT support functions and led to
a 20% reduction in IT staffing.
Currently in the process of implementing a new MRP system that will
optimize manufacturing resources and reduce inventory resources.
ENTERPRISE IMPACT: Increased market valuation of all company holdings
through implementation of cutting-edge technologies and systems that
significantly improved financial visibility, consolidated IT support
functions, and drove new levels of productivity and manufacturing
efficiency across all businesses and locations.
COMMERCIAL STEEL TREATING / CURTIS METAL FINISHING CO., Madison Heights, MI
1995 to 2008
A leading heat-treat and metal finishing company with 4 plants in Michigan
and Illinois and more than $65 million in annual sales.
IT Manager
Oversaw all IT-related projects across all plant locations, in addition to
establishing the strategic direction for all new technologies. Maintained
extensive involvement in all aspects of plant operations, with a strong
focus on driving continuous improvements in business processes, quality
control, and safety initiatives. Managed all aspects of information
technology and systems, overseeing the performance of 4 direct reports.
Implemented entire ERP application that replaced existing legacy system,
which improved order fulfillment capacity by 25% and eliminated the need
for several clerical positions.
Delivered a 30% improvement in order tracking through implementation of a
multi-plant bar code system.
Drove significant enhancements in scheduling, shipping, and invoicing,
while simultaneously reducing incoming customer service calls by 50%, by
establishing technical alliances with larger customers and implementing a
new automated status reporting system.
Reduced downtime by 40% by modifying the IT architecture infrastructure
across all plant locations.
ENTERPRISE IMPACT: Significantly improved IT processes across 4 plant
locations (operating 24/7), which enhanced order tracking capabilities,
strengthened customer relationships, improved long-term customer retention
levels, and streamlined staffing needs by reducing the number of inbound
customer service calls.
HILLTOP TECHNOLOGY INC., Novi, MI 1993 to 1995
An independent consulting firm that implemented and maintained ERP systems
for business clients, with 50 to 100 employees, located in California,
Illinois, Missouri, and Michigan.
Software / Business Consultant
Leveraged prior background in programming, technology consulting, sales and
marketing, and customer technology support to establish this specialized
consulting practice that serviced a growing demand in the manufacturing
process industry for high-level ERP system implementation and support.
Built base of customers across multiple states through personal business
development activities, which included several major account relationships.
Positioned practice as an indispensible business resource with major
client, Commercial / Curtis, which resulted in a full-time employment
offering and facilitated transition along future career path.
INDUSTRY SOFTWARE, INC., Novi, MI 1990 to 1993
A software firm that developed applications for the manufacturing process
control industry.
Software / Business Consultant
As the fourth employee hired during company's early growth stage, focused
primarily on developing and executing strategic sales initiatives,
including trade shows, sales seminars, on-site visits, and software
demonstrations, to drive awareness and growth with target customer base. In
third year with the company, took on additional responsibilities as
Director of Customer Service, which included supervising the customer
service staff, developing and facilitating training classes, and organizing
user group meetings. Managed all 15 company employees.
Played instrumental role in growing operations from 3 to 15 employees
within a 2-year period.
Closed and implemented more than 50 system installations (from initial 4
installations at time of hire), each representing revenue ranging from
$100,000 to $200,000.
Developed and implemented a Software Support Maintenance Agreement that
grew to generate more than 20% of overall company revenue.
Organized weekly training sessions at strategic locations throughout the
country, which reduced staff traveling needs by more than 30%.
As Board member for all 3 years of tenure, assisted in the development and
implementation of strategic business plans, working extensively with VCs
and financial institutions.
ENTERPRISE IMPACT: Played instrumental role in facilitating the company's
rapid, exponential growth through leadership contributions in the areas of
project management, employee training and development, sales and marketing,
business development, and customer service.
EARLY CAREER SUMMARY:
Held progressive technology leadership roles with the following companies
in the software development, insurance, and engineering (pulp & paper)
arenas: Decision Engineering Software, Inc., CUMIS, Inc., J.P. Brown &
Associates, Ltd., and KMW, Inc.
Education / Activities / Technical Skills
MS-BIT, Project Management Specialization - Walsh College, 2005, GPA: 3.9
BS, Business Administration - University of phoenix, 2000, GPA: 3.9
AS, Computer Science - DeVry Institute of Technology
Co-leader, Detroit PHP Users Group
Leader, Walsh College Open Source Group
Systems & AS400, Infinium, Platinum ERP, MAS 500 Accounting, VOIP, MRP
Languages Systems, Ubuntu, Red Hat Linux, Crystal Reports, Frx Report
Writer, VMware, HP-UX, BBx/Pro5, Providex, Thoroughbred, Java,
PHP, HTML, CSS, JavaScript, AJAX, DRUPAL, MSSQL, MySQL,
Pervasive SQL, Great Plains Accounting
Hardware: Servers, PCs, Adtran & Cisco Routers/Switches
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