Manager Engineer

summary of qualifications

A information technology professional with 5 years of systems

engineering work experience, specializing in the coordination,

communication, and support of large scale technical infrastructure

rollouts

industry certifications

. Microsoft Certified Information Technology Professional: Enterprise

Administrator - Windows Server 2008

. Microsoft Certified Technical Specialist: Systems Center Operations

Manager and Configuration Manager

. Microsoft Certified Technical Specialist: SharePoint Server 2007:

Configuration

. Microsoft Certified Technical Specialist: Exchange Server 2007:

Configuration

WORk Experience

Applications Analyst January 2009 - Present

The Trizetto Group New York, NY

. Devised and modified procedures to solve complex problems considering

computer equipment capacity and limitations, operating time and form

of desired results.

. Analyzed and revised existing system logic difficulties and

documentation as necessary.

. Managed and maintained an Active Directory environment for both

internal and external users

. Developed architecture of virtual environments for software testing

purposes.

. Developed Business Specifications based on Change Requests generated

by the user community to enhance the functionality of the Facets

system.

. Developed MS T-SQL database scripts for software updates of stored

procedures. Created data scrubs for clients who changed their health

plans information.

. Maintained in-house databases for internal quality assurance testing.

. Translated Business Specifications into detailed Technical

Specifications from which programmers coded.

. Worked closely with end users to answer questions regarding system

functionality, triage requests for configuration or functional changes

to the application, and help the business areas identify appropriate

processes and procedures.

. Assured Application Security by determining user access

requirements, and assigning and limiting user access.

. Directed a team of 2 in completing datacenter relocation efforts

through planning and executing the physical move.

. Designed in-house production and testing environments for 72 hosted

clients with a user base of over 40.

. Served as the technical lead on the successful implementation of

security project plan involving a new firewall on the servers,

password structure change, and redesign of the FTP system to one with

a secured socket connection.

. Maintained the company SharePoint website including updates of website

documents, project plans, and client information.

. Authored a project plan for Disaster Recovery/Business Continuity.

. Managed the SAN environment for the New York office through adding and

replacing storage devices, user permissions, and managing space

ratios.

. Achieved a 20% reduction in overall IT costs due to a server

consolidation project that virtualized some servers.

System Engineer February 2006 - December 2008

Avanade New York, NY

. Performed in-house and off-site operations and network support,

network service provisioning, network monitoring and alerting,

facilities planning and logistics.

. Conducted all duties in a 24/7 environment consisting of 25,000

clients, 135 servers, and 10,000 desktops for the New York City

Police Department.

. Managed facility infrastructure services and networks, including

ongoing diagnosis and resolution of outages and performance issues.

. Directed a team of 3 Avanade personnel on a system wide upgrade of the

New York City Police Department desktops and networks.

. Recognized by Microsoft for Efforts in City Wide Law Enforcement

Project.

. Performed system administration tasks such as account

creation/deletions and storage modifications for large scale Exchange

Server Platform rollout.

. Planned and deployed a large scale System Center Operations Manager

rollout of 96 Windows 2003 Servers.

. Migrated users from Novell LDAP to Microsoft Active Directory 2003 and

data from Novell Fileservers to Microsoft DFS platform.

. Lead a team in a city wide Novell to Windows migration project for

the New York City Police Department

. Evaluated processes and infrastructure design to efficiently manage

operations and reduce costs.

. Deployed enterprise-wide business solutions resulting in lower

administrative costs.

. Completed a Project Management and Price Modeling Course through the

company.

Network Engineer February 2004 - January 2006

Hofstra University, Information Technology Department Hempstead, NY

. Designed, deployed, configured, supported, and documented complex

network of Cisco switches and Cisco routers in a campus-area wide

network with 20,000 end users.

. Provided tier 2 level support for network connectivity issues.

. Updated and organized network related diagrams and documentation.

. Monitored of KPI's (Key Performance Indicators) to ensure efficient

delivery of quality service to users.

. Provided support for operational system monitoring, problem reporting

and resolution, and confirmation of successful regular backups of

systems.

. Performed due diligence research and made recommendations on the

implementation of software and hardware upgrades.

. Contributed to the writing and collection of customer-facing

documentation, knowledge base and FAQ.

Education

Bachelor of Science (B.S.), Information Technology Graduated December 2006

Hofstra University Hampstead, NY

Minor: Computer Science

associations

National Society of Black Engineers, Committee Board Member September

2002 - Present

. Facilities AV Coordinator for 32nd National Convention (Aug. 04 - Apr.

05)

. Compiled list of 6 major Hotels in Boston area with room dimensions

and capacities

. Effectively managed a $550,000 Audio Visual Budget for Convention

. Created an 650 Item Event agenda for 12,000 conference attendees

. Organized and delegated requests for over 120 engineering and

financial firms

Institute of Electrical and Electronic Engineers (IEEE) January 2003 -

February 2006

technical skills

. Languages: Java, PHP, HTML, .Net Framework, PL/T-SQL

. Infrastructure Applications: Active Directory, Exchange Server,

Novell Netware, SharePoint Server,

Microsoft SQL Server 2005/2008, Backup Exec, Microsoft IIS

. Virtualization Applications: VMWare ESX, Microsoft Hyper-V, Microsoft

Softgrid

. Operating Systems: Windows Server 03 08, UNIX, Linux

. Productivity Software: MS Excel, MS Access, MS PowerPoint

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