Customer Service Sales

Gary S. King Jr.

** ***** ***, *****, **, *****

908-***-**** **********@*******.***

PROFESSIONAL SUMMARY

Marketing professional with more than 9 years in pharmaceutical industry.

Expertise in managing promotional review process for various therapy areas,

inventory management, and customer support. Integral member of SAPHRIS and

NASONEX brand launches. Comfortable working in a high-paced environment,

can quickly assess situations, identify issues and opportunities, create a

forward plan and execute it successfully.

PROFESSIONAL EXPERIENCE

Schering-Plough/Merck and Company, Kenilworth, NJ

(June 2000 - Present)

Senior Project Analyst - Global Marketing Support Services

(June 2003 - Present)

. Coordinate all aspects of Promotional Marketing for both the revision of

existing items as well as the creation of new items. Brand

responsibilities include NASONEX , SAPHRIS , CLARINEX and dermatology

products

. Liaison for agency, brand management, managed markets, training, consumer

marketing, mail houses, print shops, warehouse, sales team, promotional

reviewers and sourcing

. Planned review of 180 jobs in preparing for the successful SAPHRIS

launch in October 2009

. Member of NASONEX brand launch team in January 2005. Gathered

information from various sources to see all material was updated with new

messaging

. Facilitate meetings to confirm review of materials. Prioritize agendas to

meet deadlines

. Introduce product message changes to regulatory, legal, and medical

departments ensuring promotional materials continue to meet FDA standards

. Organize ordering of promotional items for respective brand teams.

Formulate quantities by managing usage reports. Secure pricing with

sourcing, and create and manage ad requisitions

. Part of planning team which develops meeting schedules for sales managers

and provides submission deadlines for brand

. Knowledge across all disease states, supported 4 super regional sales

meetings in February 2009 and 4 in August 2009

. Control inventory for all promotional, consumer, training and managed

market materials. Recommend and build special shipments for the sale teams

as needed

. Build comprehensive usage reports for literature. Coordinate and build

monthly internet order forms for sales representatives

. Manage warehouse destruction log to recycle out-dated material. Found

$44,000 cost savings in 2008 and $40,000 in 2009 by eliminating obsolete

material

. Audit sales representatives to confirm the use of the most current

compliant materials

. Train agencies and managers on Global Marketing Support Services

processes and systems

. Attend Business Brand Team meetings. Contribute ideas and opinions

regarding new product direction and suggest alternate pieces as needed

. Recognized with numerous "Shining Performance" Awards including from CEO

for outstanding work during transition

. Promoted to Senior Project Analyst in 2006 by demonstrating an expanded

role for Project Analyst

Gary S. King Jr.

Marketing Services Representative - Promotional Logistic Services

(January 2002 - June 2003)

. Provided customer support for primary care, hospital, specialty, and

managed market field forces

. Investigated order discrepancies, identified logistical challenges,

liaison for representatives and brand teams, and provided solutions

utilizing highly developed interpersonal skills

. Marketing Service liaison for CLARITIN and CLARINEX brand teams. Worked

with brand management to successfully launch CLARINEX by organizing

critical auto-shipments to the field, coordinating call-in order forms,

and supplying tracking information to brand

. Created and maintained Standard Operating Procedures. Provided valuable

training to co-workers on any new processes

. Developed and improved professional customer service relationships with

field-based representatives and internal customers

. Created and updated reconsignment and vacancy programs. Restructured

program to ensure all new representative had sufficient materials prior to

them hitting the field

. Originated and revised call-in forms and coupon logs. Designed reports to

share with brand teams regarding distribution to the field. Maintained

forms with recommendations from brand teams

Customer Service Representative - Customer Support Services

(June 2000 - January 2002)

. Provided strong customer support to Schering-Plough's consumers.

Organized orders, investigated logistical issues with shipments, and

informed customers on products

. Dedicated to developing and improving professional customer service

relationships with wholesalers, pharmacies, as well as all levels of

management

. Liaison between warehouse and customers. Submitted tracking information

when necessary

. NITRO-DUR team leader. Developed detailed reports on orders and free

goods for customers

. Shrink-wrap pallet project leader. Organized large orders to save

customer shipping cost. Showed cost savings for specific customers of over

$100,000 yearly

. Headed internal team on the development of the CELESTONE SOLUSPAN

release program. Prioritized orders based on needs and quantity

VWR Scientific, Bridgeport, NJ

(August 1998 - June 2000)

On-Site Coordinator - Hoffmann-La Roche, Nutley, NJ

. Provided strong customer support to Roche employees. Organized,

investigated and resolved logistical issues with orders and shipments.

Worked on-site directly with customers where they were able to one-stop

shop

. Followed contract demands provided by VWR and Hoffmann-La Roche sourcing

team

. Investigated products from many distributors to find best product/price

for each item.

. Strong sales support for on-site account executives. Provided detailed

daily sales reports

. Continually educated on-site customers on new products and sales offered

. Illustrated cost savings by demonstrating consistency with contract

pricing, as well as documenting conversions from competitor products to

VWR products

. Communicated strategy on cost savings with account executives and

purchasing department

Gary S. King Jr.

Fisher Scientific, Springfield, NJ

(July 1997 - August 1998)

Customer Service Representative/Specialty Customer

. Strong customer service for company's most committed customers. Developed

spreadsheet budget reports on spending and provided monthly to top

management

. Provided sales support for field force. Supplied product samples to

customers as requested

. Investigated products from many sources, providing customers best

product, price, and timeline

. Organized orders and informed top management on all cost savings. Saved

top customers over $100,000

. Researched logistical concerns and resolved regarding orders and samples

. Educated consumers on products and services offered

EDUCATION

Kean University, Union, NJ

(September 1992 - December 1996)

Bachelor of Science

. Majored in Management Science with a concentration in Marketing

. Worked full time while pursuing degree to finance university costs

. Graduated 1997 magna cum laude

. 3.69 GPA

SKILLS

. Proficiency in Microsoft Office Suite products including: Word, Excel and

PowerPoint. Able to identify and teach myself new skills as needed

. Demonstrates strong customer service skills in each position with both

internal and external partners

. Solid project management and organizational skills

. Excellent interpersonal communication skills with all levels of

management

. Exemplifies strong leader behaviors

. Ability to work independently without supervision

. Motivated and energetic

AWARDS/RECOGNITION

. Received recognition from Schering-Plough CEO for being an outstanding

performer during 2009 merger. Finished as a top 10 "Shining Performance"

Award winner in 2009

. Received "Shining Performance" Awards in 2010

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