Human Resources Customer Service

WILLIAM "BILL" CODER

***** ********* **** - **********, ** 40229 - 502-***-**** -

************@*****.***

PROFILE

Served as an officer in the Indiana Army National Guard

Over 10 years' management and Human Resources experience

PROFESSIONAL EXPERIENCE

HUMAN RESOURCES

. Earned my Senior Professional In Human Resources (SPHR) certification

. Implemented change plan to meet long-term objective

. Developed performance appraisal program for direct reports and for

secondary reports

. Researched employment and labor laws as part of my duties

. Conducted job analysis for a design company and a veterinary clinic

. Developed job descriptions

. Implemented policies and procedures

. Developed leaders through coaching and mentoring

. Evaluated health and safety risks and took steps to minimize those

risks

. Conducted sexual harassment and equal employment opportunity training

. Conducted new hire orientation

TRAINING

. Developed training for groups up to 150 persons

. Conducted needs analysis to determine training needs

. Evaluated training success to determine future training needs

. Developed long-term training programs

. Developed training for customer service skills

. Developed skills assessment training

. Consulted with subject matter experts (SME) to develop relevant

training

. Coordinated training requirements for client organizations

. Conducted safety training

MANAGEMENT

. Directed staff of 6; managed 150 person organization through 6 direct

reports

. Implemented policies and procedures for organization

. Coached/mentored direct reports to prepare them for positions of

greater responsibilities

. Managed team of 6 to support approximately 50 client organizations

annually

. Disciplined employees, including involuntary terminations

. Presented informational and positional presentations to superiors

. Completed 3 management training courses totally approximately 8 months

. Managed projects of various durations concerning operations and

logistical support

PROFESSIONAL EXPERIENCE

TRIMEN SOLUTIONS, LLC, Louisville, KY, Human Resources Coordinator

2009 - 2010

INSIGHT COMMUNICATIONS, Louisville, KY, Account Executive

2009 - 2009

SERVICE NET, Jeffersonville, IN, Training Specialist

2008 - 2009

William Coder

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BC PLUMBING COMPANY, Louisville, KY, Training Consultant 2007 -

2008

BULLITT COUNTY BOARD OF EDUCATION, Shepherdsville, KY Substitute Teacher

2005 - 2010

INDIANA ARMY NATIONAL GUARD, Edinburgh, IN, Major

1986 - 2002

EDUCATION

BA: History, Minor in Education, UNIVERSITY OF LOUISVILLE, Louisville,

KY 1984 - 1992

CERTIFICATIONS

Senior Professional in Human Resources (SPHR)

2010

Toastmasters Competent Communicator 2006

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