Manager Customer Service

Vance E. Davis, mba cpa

*** ***** ******, *** * Brooklyn NY 11233 917-***-****

*********@*****.***

Financial Management Executive

Senior finance executive with a wealth of experience driving business

results through financial expertise for leading corporations, including

Fortune 100 companies. Solid career strengthening financials, reducing and

controlling expenses, improving profitability, and managing client

relationships. Effective developer of solutions to business challenges

with unique talent for driving corporate growth and confidence through

research, analysis, and forecasting. Deliver actionable business

intelligence through market research and trend analysis. M.B.A. in

finance from the Wharton School of Business.

Professional Strengths

- Financial Planning and Analysis - Management and Financial

Reporting

- Cost Accounting and Variance Analysis - P&L / Budgeting

and Forecasting

- Internal Controls and Fiscal Procedures - Economic

Analysis / Competitive Trends

- Team Leadership and Staff Management - Financial Models,

Reports, and Statements

- Strategic Planning and Recommendations - Systems

Integration and Consolidation

- Process Streamlining and Reengineering - Relationship

Building and Management

Professional Experience

Bank of America, Wilmington, DE, 2006-2010

Vice President-Financial Support, Credit Insurance Business, U.S. Card

Division (2009-2010)

Selected to improve credit insurance business working directly with

acquisition channel managers. Prepared and presented $200MM annual expense

budget, monthly forecasts, and strategic plans. Developed ROI valuations

for new product and marketing campaigns to optimize corporate resource

allocation.

. Saved company $25MM through detailed analysis and reports of unprofitable

acquisition channels; developed 1 to 5 year pro forma statements and

streamlined 5-year NPV model with new metrics that improved forecast

predictability and resulted in multiple channel closures.

. Facilitated 50% reduction in the new account acquisition forecast review

process and improved data quality by proactively including built-in

comparisons and explanations in the monthly forecast.

. Created 5-year pro forma P&L pricing scenarios for product re-launch and

proposed solution that was presented to senor management and

enthusiastically accepted with commendation from the business partner.

Manager-Financial Support, Reporting Group, U.S. Card Division (2006-2009)

Instrumental in building confidence with business leaders by strengthening

finance functions and producing accurate financial data to executive

management to assist in business decisions. Consulted with senior

executives and operational management on financial performance; provided

financial analysis support, outlining risks and opportunities. Provided

system and reporting support following MBNA's acquisition by Bank of

America.

. Enhanced financials consolidation across consumer credit card, business

card, and consumer lending segments. Standardized definitions and

established new reporting structure with stringent review processes.

. Created and delivered monthly financial reports, forecasts, and budgets

to 68 business and finance leaders; reviewed variance explanations and

ensured consistency and compliance to Sarbanes-Oxley.

. Researched and benchmarked key U.S. economic metrics against business

financials for improved financial reporting/validity and to align metrics

with economic climate.

. Evaluated competitor financials and created quarterly estimates and

comparisons that provided clear snapshot on market and business fit for

executive and finance managers.

. Strengthened Chinese alliance by developing and presenting best practices

on U.S. credit card financial processes and structure; participated in

successful live meeting via interpreter.

Vance E. Davis 302-***-**** ? Page 2 of 2

MBNA, Wilmington, DE, 2000-2005 (acquired by Bank of America in 2006)

Manager-Strategic Reporting, U.S. Card Division (2004-2005)

Selected to newly created department that provided analytical support for

$75B in assets for the marketing team. Worked in partnership with

marketing, technology, and finance leaders to devise and establish monthly

profitability statements, scorecards, analyses, and commentary for each

segment of the U.S. portfolio.

. Established financial performance management system for three

subdivisions of the marketing group that enabled executive leaders to

pinpoint problems and successes on business performance for better

decisions.

. Significantly reduced financial cycle time 20% or four days within the

strategic reporting group.

. Received formal commendation from senior managers for technology efforts.

Finance Director-Customer Satisfaction Operations (2004)

Managed department responsible for customer service, billing disputes, and

fraud claims and detection. Provided monthly reporting, forecasting,

budgeting, and strategic plan financials and analysis. Administered a

$300MM+ expense budget for 2,400 staff.

. Presented annual budget with zero percent increase over previous year

despite 10% anticipated call volume increase in coordination with

operations team.

Manager-Planning and Implementation, Corporate and Strategic Planning Group

(2000-2004)

Recruited by former supervisor at Citigroup to consolidate the U.S.,

European, and Canadian consumer and business lending businesses and to lead

the planning and control function for the entire business. Prepared

consolidated financials for senior management.

. Provided corporate-level financial analysis to establish strategic plan

targets and resource allocation.

. Enhanced corporate/investor confidence through standardized controls and

enhanced reporting of financial results, plans, forecasts, and monthly

risk/opportunity updates.

. Partnered with IT to advance management reporting from Excel to Essbase,

including distributed input/output capabilities. Initiatives were

successfully embraced and still remain in place.

Previous Experience

CFO Services Inc., Management Consultant

CitiGroup

Reporting Manager-AT&T Universal Card

Implementation Manager-Global Transaction Services

Financial Analysis and Reporting Manager-Europe and North America

Citicorp Real Estate, Inc., Regional Financial Controller

Citibank, Corporate Reporting Team Leader

Arthur Andersen & Company, CPA, Senior Auditor

Education Professional Development

Wharton School of Business, University of Pennsylvania, Philadelphia, PA

M.B.A., Accounting and Finance

Harvard University, Cambridge, MA

B.A., Economics

Certified Public Accountant (CPA), New York State

Contact this candidate