Customer Service Manager

Sareena Needham

*** ******* **** *******.*******@*****.*** 512-***-****

Dripping Springs, Texas

78620

> Objective: To obtain a position with an established organization to

sustain and sharpen existing skills while learning innovative skills

specific to the company.

> Dedicated service manager in banking operations and finance. Proven

knowledge of operations in all facets as a bank liaison manager.

Areas of Expertise

Strong Communication Adaptable and Self Motivated Time Management Skills

Skills

Service Improvement Multitasking and

Prioritizing

Professional Experience

Guaranty Bank - Austin, Texas 1980 to Present

Manager Bank Support Liaison, 2003 to March 2010

Policy and Procedure Liaison, 1990 to 2003

Branch Operations Specialist, 1986-1990

Banking Center Manager, 1985-1986

Assistant Branch Manager, 1983-1985

New Accounts Representative, 1980-1983

> Proven understanding of banking service and products and legal issues.

> Existing knowledge in accounting standards and local banking practice.

> Track types of calls for exception reporting and analysis.

> Implement the review and update of policy and procedure for consistency

and quality.

> Identify and report procedural, operational or system issues effecting

field effectiveness and efficiency through analysis of call volume,

trends and subject matter.

> Train personnel to effectively communicate/customer service and service

delivery topics in the field.

> Ensured compliance for Federal and multistate banking regulations

> Consulted for advice on technical issues and standards to support new

product implementation.

> Supervise a team of three to assist 150 banking centers throughout Texas

and California with system issues and policy and procedure clarification.

Education, Training and Proficiencies

McCallum High School - Austin, Texas

Training: Completed numerous courses and seminars in customer service,

managerial execution, compliance and legal training.

Proficiencies: Microsoft Office, 10 Key by touch, Attachmate (Customer

financial data base), Visa Client Administration, Online Teller System,

Avaya CMS Supervisor

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