Sales Representative
Resume:
Juliann Little
**** ****** ***** ****** *******, NC 27592
919-***-**** *********@**.**.***
PROFESSIONAL EXPERIENCE
Bob Barker Company, Inc. Fuquay-Varina, NC 08/09-04/10
Sales Administrative Analyst-08/09-04/10
. Analyzed sales data to assist sales representatives in targeting
customers.
. Prepared and interpreted reports for management on sales trends and
changes.
. Assisted in forecasting sales targets and goals company wide by sales
representative.
. Organized trade shows from initial registration to completion.
. Liaison between sales and marketing on numerous issues.
. Prepared presentations for Board of Directors quarterly meetings.
. Reconciled monthly expense reports.
. Assisted in preparation of yearly financial budgets for sales
department.
. Collaborated with IT department in reporting for sales department.
. Reported to the Vice President of Sales.
Nortel Networks RTP, NC 06/00-07/09
Senior Tax Analyst-01/09-07/09
. Resolved sales and use tax disputes with proper support.
. Reviewed and process sales tax exemptions for validity.
. Set valid exemptions in Sabrix tax system.
. Reviewed current legislation and documentation on sales and use tax.
. Main point of contact for sales and use tax issues.
. Involved in internal and external audits.
. Analyzed invoices for proper tax calculations.
Senior Financial Analyst-7/05-01/09
. Point of contact worldwide for intercompany issues and questions.
. Assisted in implementation of company wide conversion to SAP.
. Main point of contact for SAP conversion testing and test plan
writing.
. Resolved worldwide out of balances between revenue and cost of sales
and AR and AP.
. Reported out of balance and system issues to Regional Controllers.
. Responsible for month end financial close for world by monitoring
system jobs for errors.
. Ensured proper postings of journal entries and resolved any journal
entry errors.
. Tested new enhancements or system issues in system.
. Liaison with information systems team on system bugs and issues.
. Trained new SAP users on system.
. Documented system processes and issue resolution.
. Access to company-wide confidential financial information.
Sales Compensation Analyst- 3/02-7/05
. Worked with sales team to drive appropriate documentation related to
setup and/or changes for all sales participants within the team.
. Analyzed revenue/orders data to ensure proper crediting of results to
the appropriate sales participant.
. Addressed and resolved issues/concerns relating to monthly sales
compensation.
. Ran ad hoc achievement, payroll, and management reports requests for
managers, directors, and vice presidents using Business Objects and
SQL.
. Reconciled monthly results back to Finance.
. Trained and assisted sales compensation analysts on new issues.
. Team leader of Internal Communications and ESAT Task Force.
Systems Analyst- 10/00-3/02 Contractor with Account Temps- 6/00-10/00
Maintained and updated sales compensation system.
. Loaded monthly transactions into system and reconciled back to source.
. Served as point of contact for all system related issues and bugs.
. Assisted in month-end procedures.
. Leader in organization of set up and testing of new compensation plan
in system.
. Wrote new specifications for enhancements and updated and maintained
test plans.
. Assistant leader in moving over 2000 sales participants to new Global
sales compensation system.
. Organized training and materials.
. Team leader of Internal Communications Task Force.
. Led implementation of monthly newsletter for Sales Compensation
Operations.
Electronic Data Systems (EDS) Raleigh, NC 07/95-03/00
Business Analyst- 1/97-3/00
. Set up new security requests for 200 employees and 300 customers.
. In charge of the conversion, implementation, training, and maintenance
of a batch scheduling tool and a time tracking system for 70 Systems
Engineers and 100 customers.
. Updated manuals and documentation.
. Designed and developed monthly manager and customer reports.
. Calculated monthly System Engineer hours to be billed to customer.
. Acted as liaison between EDS and Division of Medical Assistance.
. Served as Community Affairs Coordinator for the account.
Senior Supervisor- 7/95-1/97
. Supervised 100 telemarketing sales representatives and 7 team leaders
on the AT&T Account.
. Responsible for motivating and guiding personnel to meet and exceed
customer objectives.
. Kept current with new or changing AT&T products and services and
trained teams on information.
. Played a vital role in screening and training of new hires.
. Educated and trained in various federal and state employment
regulations
. Assisted in start-up of two new projects.
Camp Hill, PA 11/92-7/95
Team Leader/Trainer/Floater- 8/94-7/95
. Served as team leader of approximately 14 newly hired telemarketing
sales representatives.
. Coached, monitored, and trained agents on systems and sales skills.
. Trained peers and agents on the use of various computer software
programs.
. Team was consistently ranked in the top three out of 10 teams of
account.
. Assisted in start-up of Morrisville call center
. Worked with Systems Engineers to test, improve, and install computer
applications.
Telemarketing Sales Developer- 10/93-8/94
. Coached sales representatives by role-playing, monitoring, taping,
and providing feedback.
. Trained agents on AT&T product knowledge, competitor information, and
sales and systems skills.
. Winner of several sales contests.
Telemarketing Sales Representative- 11/92-10/93
. Sold AT&T products and services to business customers as a consistent
Top Ten agent.
EDUCATION
Meredith College, Raleigh, NC
Graduated August of 2001 with Masters in Business Administration
Bowling Green State University, Bowling Green, Ohio
Graduated in May of 1992 with Bachelor of Science in Business
Administration
Majors in Marketing and International Business
TECHNICAL EXPERIENCE
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access,
SIM, Webstatements, E-Quota, Golden, SAP, Sabrix, Apprise, Pro Clarity.
Contact this candidate