Customer Service Manager

NICOLE M RICHARDS

*** **** *** *** *

SCRANTON, PA 18504

Primary Phone: 570-***-****

Alternate Phone: 570-***-****

OBJECTIVE:

To obtain employment with an established company that offers opportunity

for

advancement.

Experience

One Source - Scranton, PA

01/25/2008 - Present

Line Supervisor

Supervise employees on assembly line. Create product sample, set up job,

assign responsibilities to each line

worker, supervise product coming down the line to assure proper assembly.

Complete paperwork and product

audits, complete product and send to wrap area for finishing.

Brown Shoe Company - Reading, PA

07/30/2007 - 12/22/2007

Assistant Manager

Opening store, preparing deposits, recruiting and training employees, all

aspects of store visuals, shipment,

closing store

Ocean Blue - Reading, PA

01/01/2007 - 06/30/2007

Head Cook

Open Restaurant, count drawer, prep food for that day, prepare food to

order, cleaning, food prep for evening,

close restaurant

Giordano's Pizza House - Pen Argyl, PA

05/01/2006 - 12/01/2006

Waitress/Cook

Greeting and Seating Customers, Taking Orders, Preparing Orders, and Serving Orders,

Cook to Order

Telerx - Allentown, PA

08/22/2005 - 04/01/2006

Customer Service Representative

Take incoming calls, and assist customers as needed.

Tobacco Express - Easton, PA

07/01/2004 - 01/16/2005

Assistant Manager

Opening and closing stores, counting money, daily paperwork, scheduling,

preparing bank deposits, counting

inventory, training employees, daily store operations, ordering when needed

by store manager.

Fashion Bug - Easton/Bethlehem, PA

05/27/2003 - 07/01/2004

Assistant Manager

Customer service, setting up and maintaining store visuals,

training/recruiting potential employees, organizing

and implementing fashion shows and all other special events

Salisbury House of Northeast Pennsylvania - Bethlehem, PA

08/16/2001 - 04/02/2002

Staff Coordinator/Resident Advisor

Staff Coordinator:

Scheduling and conducting interviews with potential employees, coordination

of staff and resident events,

maintenance of staff rooster, establishing permanent schedules for full

time employees.

Resident Advisor:

Assisting mental health consumers with daily living and coping skills. This

included cooking, cleaning, grooming,

teaching problem-solving skills and stress management techniques.

EDUCATION

Allentown Business School

07/01/2001 - 03/31/2003

Allentown, Pennsylvania

Associates Degree

Major: Management/Marketing

Pen Argyl Area High School

- 06/16/2001

Pen Argyl, Pennsylvania

Attained High School Diploma

Major: Business

SKILLS AND ABILITIES

Additional Skills and Achievements

I enjoy working with people, I have excellent problem-solving skills and I

work well individually or with a

team. I have good computer skills, notable communication skills and I have

a willingness to learn new

skills. I have completed my Associates Degree in Management/Marketing and I

am looking to further

my knowledge in the field.

CERTIFICATIONS AND LICENSES

CPR and First Aid issued by American Red Cross

CPR techniques and first aid.

REFERENCES: Available upon request.

Contact this candidate