Customer Service Manager

OBJECTIVE

Customer service professional with technical experience and banking

industry background seeking customer support and customer service

opportunities.

TECHNICAL SKILLS

SQL Query Analyzer and Enterprise Manager

HTML

10+ years customer service

Active Directory for MAC Requests

MS Office

Windows XP

PROFESSIONAL EXPERIENCE

June 2007 to April 2010

Wells Fargo - Minneapolis, MN

Technical Support Specialist - Contractor

7. Received, responded to and resolved corporate account change requests

8. Monitored and documented the progress of requests to ensure timely

resolution

9. Resolved escalated technical issues

10. Updated login credentials and maintained user information

Wilson Learning Corporation - Edina, MN 2006

Quality Analyst and Second Level Computer Technical Help Desk Support

Wrote and executed test cases, identified bugs and assisted in the design

and implementation of software for sales clients

Created and changed user password accounts

Independently identified, researched and resolved technical software

support issues

Monitored and documented the progress of requests to ensure timely

resolution

Dexma - Edina, MN 2004 - 2006

Quality Analyst and Computer Helpdesk Support

Wrote and executed test cases, identified bugs and assisted in the design

and implementation of software for credit unions

Utilized Sequel Analyzer to write codes

Independently identified, researched and resolved technical software

support issues and addressed non-technical usability and procedure

questions for credit union clients

Monitored and documented the progress of requests to ensure timely

resolution

Created and changed user account passwords

Wells Fargo Home Mortgage - Minneapolis, MN 2003 - 2004

Closer

Reviewed loan applications for completeness and accuracy

Reviewed closing documents with clients

Conducted closings for New York State via conference calls and e-mail with

attorneys

Pro Title - Maplewood, MN 2002 - 2003

Assistant Closer - Contractor

Reviewed title and prepared approved files for closing

Prepared collateral packages for funding

Coordinated closings with brokers

Obtained payoffs, subordination agreements, satisfactions and lien releases

Prepared preliminary and final HUD1 Settlement Statements for closing

Responsible for operational office management

Title One, Inc. - Minnetonka, MN 2001 - 2002

Assistant Closer - Contractor

Reviewed title and prepared approved files for closing

Coordinated closings with brokers and obtained payoffs, subordination

agreements, satisfactions and lien releases

US Bank - Minneapolis, MN 2001 - 2002

Mortgage Processor/Collateral Specialist

Processed paperwork on paid-off/refinanced commercial loans

Transmitted UCC paperwork on closed or refinanced loans for

terminations/renewals

Processed lien-cards for terminations

Unipac - St. Paul, MN 1999 - 2001

Loan Origination Processor

Reviewed and processed student loan applications according to credit and

state law guidelines

Provided customer support regarding loan status and loan payment options

Commercial Recovery Corporation - Blaine, MN 1999

Secretary/Collections Specialist

Typed correspondence for company employees, vice president and president

Processed approximately 6,000 pieces of mail daily

Assisted clients with payment arrangements on overdue loans

[pic]

Contact this candidate