Manager Customer Service

Tommy L Thompson

**** ****** ****** ? NW Massillon, Ohio, 44646 ? 330-***-**** ?

*************@*****.***

VP / Director level executive with MBA and multi-national experience in

$1.3 billion company supplying equipment, consumables and services to

healthcare, pharmaceutical, industrial, and government customers. 16-year

record of revenue growth and increased profitability using lean tools.

Developed high performance management teams delivering sustainable

results in both public and privately held organizations as well as in the

Department of Defense.

Summary of Qualifications

. Career defining experience in rapid growth, high velocity, & mixed model

business environments.

. 16 years experience as a Lean Six Sigma (Lean 6?) Master Black

Belt/Sensei.

. Experience includes operations management of over 2500 people in 5 plants

with full P&L.

. Implemented Lean in both operations& transactional businesses in various

industries including automotive, heavy vehicle, electronics, durable

goods, Department of Defense, & Healthcare.

. Strong mentor, coach, developer, of supervisors, managers, and senior

management on the implementation of continuous improvement and achieving

world class performance.

Career Highlights

. Have personally mentored and developed over 100 top level executives.

. Lead over 1000 teams, and directly responsible for more than 6000

people trained in Lean 6?.

. Sponsored, trained, and coached over 30 Master Black Belts, 75 Black

Belts, and 300 Green Belts.

. Lean6? MBB/Sensei at Army posts that won collectively 3 Gold, 3

Silver, and 1 Bronze Shingo Prize.

. Directly trained by original members of Taichi Ohno's infamous Toyota

Autonomous Study group.

. Increasingly higher levels of responsibility, outstanding

performance, and proven people developer.

Related Work History

STERIS Corp, Mentor, OH 2008 - 2010

FDA regulated business that manufactures healthcare equipment, consumables

and provides services to healthcare, pharmaceutical, industrial, and

government customers.

Corporate Director, Lean Manufacturing Operations responsible for all

STERIS North American Healthcare, Life Sciences, and ISOMEDIX division

sites, including sites in Canada and Mexico.

Over the past two years:

. Customer Initial Quality improved from 22% to 94%.

. Internal Quality rose from 8% FPY to 91%.

. On Time Delivery went from 38% to 96%.

. Avoided $7.5 million spend by increasing one divisions productivity by

35%.

. Reduced Inventory $8,686,330 (Turns went from 2.7 to 5.1).

. Productivity improved 27%, an overall gain of $1,926,650 to the bottom

line.

Simpler Consulting Inc. Ottumwa, IA. 2003 - 2008

Worldwide management consulting firm that specializes in enterprise wide

Lean (Lean6 ?) training and transformation of organizations. Only employs

senior level consultants who have successfully led at least 2-3 lean

transformations and have been plant managers or above. Clients include

Repetitive and Discrete Manufacturers, Health Care, Service Industries, and

the Department of Defense.

Senior Management Consultant, Instructed, coached, and mentored Lean

Enterprise transformations. assigned client sites to develop leadership and

employees, using Lean 6? tools. Developed mentor relationship with senior

management to facilitate culture change across all facets of organization.

Examples of accomplishments:

US Army Rock Island Arsenal, Rock Island, IL

3 years into Lean when I arrived, focused on mentoring management to drive

lean processes.

. Customer defects went from 8 monthly to 1 per year 53%.

. Reduced labor hours per unit and build rate went from 4 to 40 units a

month.

. RIA JMTC awarded the Army's 1st Shingo Gold Medallion and is the only 2

time Gold winner.

Tommy L Thompson ? 4173 Daphne Circle NW, Massillon, Ohio, 44646 ?

330-***-**** ? tthompson376 @gmail.com

US Army Letterkenny Maintenance & Repair Depot, Chambersburg, PA

Given major program to refurbish HMMWVV's from the battlefield to "Like

New" condition. Before Lean6? processes implemented, depot was turning out

3 vehicles/week,at twice budgeted amount.

. After 12 months of lean, 4 HMMWVV's/hour with the same manpower, at half

the budget amount.

. Dubbed as "The Lean Depot in the Army" by the Secretary of the Army.

US Army Security Assistance Command, HQ, Ft. Belvoir, VA

Facing a budget decline of $18 million over four years. All work is

transactional paperwork.

. In 14 months, using Lean6? in the office, a documented savings of

$3,780,196.00 was achieved.

. Customer service scores improved over the same period 35%.

Office of Administrative Assistant to Secretary of Army, Washington, D.C.

Impending budget decreases of up to 30% led to implementing Lean6?. 100%

transactional. In 9 months, reported documented savings of $160.8 Million.

Verified by Office of the Secretary of Defense.

Lean transformation, McNeil (Div. of Johnson & Johnson) Manufacturing

Plant, Lititz, PA:

J&J acquired plant from Pfizer. Gave them 12 months to become competitive

or lose their business.

. OEE on Model line improved from 28% to 85%.

. Used <10% of 07 Capital Budget to do it.

. Reduced Finished Goods Inventory 26%.

. Dropped Gross Inventory Carried by $21.4 million, improving Inventory

Turns from 3.3 to 6.3.

. $7.58 million Total Hard Savings.

Wayne-Dalton Corporation, Mt. Hope, OH 2000 - 2003

Wayne-Dalton Corporation manufactures garage doors and garage door openers

for residential and commercial customers. Its products include residential

steel garage doors, residential wood garage doors, garage door openers, and

storm protection products, as well as home access and controls, such as

controllers, modules, and kits.

Operations Manager / Lean change agent for the company's residential

insulated garage door manufacturing and assembly processes (5 plants,

approximately $150 million in annual sales, 2500+ employees). Oversaw all

aspects of the business, including P&L, budgets, strategic planning,

safety, quality, human resources, management, training, and continuous

improvement processes.

AUTOLIV ASP, Ogden, UT 1986-2000

A $6.5 Billion company that employs over 35,000 worldwide. They develop,

manufacture, and supply automotive safety systems to the automotive

industry as a tier 1automotive in the United States, Europe, Japan, and

Asia Pacific rim.

Focus Factory Manager (1997 - 2000)

Managed 7 production lines manufacturing 1.5 million parts/month with $35.2

Million annual budget. Directed 550 employees at and oversaw all aspects of

the business including P&L, budgeting, and human relations. Managed

production, maintenance supervisors, process, quality, safety engineers

Manager, Continuous Improvement and Organization Development (1994 - 1997)

Created an in-house consulting department for a plant of 2000+ employees.

Developed/taught courses for all levels of plant personnel as well as

hiring, training, and managing 5 facilitators. Produced courses based on

Toyota Production System, such as Kanban, Kaizen, Takt Time, SMED, Poke-

Yoke, and Heijunka. Organized and led this in-house consulting network that

conducted "Kaizen Events" on the production floor.

Plant Operations Shift Manager (1993 - 1994)

Maintenance Manager (1988 - 1993)

Education

Master of Business Administration (MBA) Utah State

University, Logan, UT

Bachelor of Arts, Business Management University of Phoenix,

Brigham City, UT

Associates Applied Sciences Electronic Engineering Bridgerland

Area Technical Center, Logan, UT

Contact this candidate