Customer Service Sales

**** ******* ***** **. . *******, MI *****

PHONE 810-***-**** HM 810-***-**** CELL . E-MAIL

********@***.***

Marji B. Theodoroff

Employment

*/**** - ******* ***** ******* Flint, MI

Adjunct Faculty

Provide instruction, evaluation and grading for Baker

College students in the following courses: Spreadsheets

(MS Excel), Word Processing (MS Word), Introduction to

Databasing (MS Access), Presentations (MS PowerPoint)

Introduction to Windows (Windows XP), Information

Systems Theory, Keyboarding and Office Administration.

Administer keyboard waiver testing as needed during

registration and enrollment.

Flint campus administrator for the INF courses. This

includes communication with faculty regarding changes

and updates to curriculum; attend quarterly corporate

wide curriculum meetings; administer the online testing

tool; develop and execute the quarterly schedule for

part time faculty; communicate any changes or updates to

the faculty.

Flint campus Administrator for MyItlab. MyItlab is an

online testing and training tool used by all Baker

College computer students. Duties include: setup

testing and sections each quarter for all instructors;

compile common final exam testing results; provide

feedback to the local Dean, corporate liason and system

administrator; daily over site and troubleshooting.

10/94 - 10/2001 EDS, Flint Training Center Flint, MI

Training Specialist

Developer for an on-line help system for the GM Vehicle

Order Management Application. This required extensive

knowledge of the MS Word application and RoboHelp.

Instructed EDS and GM customers in the Microsoft Office

applications in support of the COe (Consistent Office

Environment) direction for GM customer.

Certified to instruct Windows XP, Windows V. 3.1,

Windows 95, Windows 98, Microsoft PowerPoint, Microsoft

Word, Microsoft Excel, Microsoft Access, Coe/LAN

Orientation, and Introduction to Lotus Notes Mail, ABC

FlowCharter. Familiar with, Microsoft Works, Microsoft

Project, Corel WordPerfect, FileMaker Pro, Visio and

Franklin Ascend.

Additional responsibilities included maintaining the

course manual inventory for the Flint, Lansing and

Saginaw Training Centers; coordinated monthly billing

activities; back-up the team leader in her absence.

4/92 - 10/94 EDS, Chevy Customer Assistance Center Troy,

MI

Human Resource Supervisor

Supported 80 Business Analysts and Six Supervisors with

Human Resources functions

Interviewed and hired candidates for the 800 Network.

Outplace Business Analysts to other EDS accounts.

Assisted the GM customer with outplacement to GM

positions.

Oversaw bi-annual employee performance evaluations.

Budget responsibilities for salary, recognition,

employee travel, and manpower. Out looked expenses and

developed 15 month EDS and customer budget.

Special project management included:

New company wide performance review process roll out to

the 500 member Customer Assistance Center.

Annual faculty visit from key universities and colleges

from around the country.

3/91 - 4/92 EDS, GM Service Parts Operation Flint, MI

Customer Contact Representative

Responded to General Motors dealership telephone

inquiries, regarding status of part orders.

Assisted dealership parts personnel in resolving parts

availability problems through an online database system.

Note: from 3/91 - 12/91 employed on contract by Sycron

Corporation, Grand Blanc, MI.

9/87 - 6/90 Dayton Hudson Department Stores Flint, MI

Personnel Director/Customer Service Manager

Personnel Director for a 425 employee, $45 million

retail organization

Interviewed and hired managers, and sales staff. Some

corporate recruiting.

Developed and implemented training programs for

managers, sales, and non-selling positions.

Coordinated human resource needs for seasonal help and

bi-annual inventory.

Oversaw bi-annual employee performance reviews.

Direct supervision of five Areas Customer Service

Managers and three person personnel staff.

Education

Central Michigan University Mt. Pleasant, MI

BA - Fashion Retail Merchandising, Business

Administration

References available upon request

Contact this candidate