Customer Service Representative

Lindsey A. Kobow

**** ******* ***. *

Bloomington, MN 55420

612-***-****

*******.*****@*****.***

Education:

. University of St. Thomas, 2005; Bachelor of Arts in Psychology

. St. Catherine University, degree in progress; Masters of Library and

Information Science

Professional Experience:

University of St. Thomas Ireland Library, Summer 2010

Intern

. Transfer bibliographic records from OCLC to library database,

correcting any errors in MARC records

. Inventory periodicals and request materials for ATLA serials exchange

. Process incoming books and pamphlets and prepare them for the shelves

. Assist with ongoing inventory project, fixing shelving errors and

updating missing books

TN Marketing, March 2009- present

Account Services Representative

. Resolve customer questions and issues by phone, email, and mail,

answering up to 120 calls per day

. Provide quality customer service by promoting features of the

continuity marketing program and adding new subscribers

. Investigate problems and deescalate calls as necessary

Awithastar, LLC. 2009 - 2 month contract assignment

Music Consultant

. Consultant for music division of startup modeling and music agency

. Create processes and implement procedures to help office run smoothly

. Provide advice and contacts for booking local talent

. Assist with search and hiring of new employees and interns

Carlson Companies, 2007-2009

Customer Relations Advisor; British Airways Executive Club

. Work in small team acting as main contacts with British Airways credit

card partners

. Run daily files, investigate accounts, and process mileage requests as

requested from partners

. Provide email customer service to Executive Club members and credit

card partners

. Wrote procedures for daily and weekly tasks in training book

Customer Service Representative; Amtrak Guest Rewards, Visa Extras

. Resolve customer questions and issues by phone and email for member of

2 customer loyalty programs

. Plan and book rewards travel for members using their points

. Investigate problems and deescalate calls as necessary

. Train new reps on program procedures

OnCampus Booking, 2005-2006

Office Manager

. Create monthly invoices to 40+ artists using Microsoft Excel

. Field all phone calls and mail for agents

. Organize, package, and mail promotional materials for artists' shows

and conferences

. Train interns on office procedures

. Create outgoing and process all incoming artist contracts

Booking Agent

. Book club shows for 4 local bands

. Negotiate contracts with music venues across the Midwest

. Scout new bands and venues to add to the company's roster

Northwestern Bookstore, 2003- 2007

Stationery Specialist and Sales Associate

. Meet with vendors and order merchandise for stationery department

. Receive new merchandise into store inventory

. Set up appealing store displays and stock floor

Employee Development Skills:

. Completion of Effective Business Writing course

. Daily use of Microsoft Office (Word, Excel, Outlook, PowerPoint)

. Mac and PC experience in personal and professional settings

. Basic MARC, Library of Congress, and Dewey Decimal cataloging skills

. Worked in various specialized computer programs, including KANA email,

ACT!, RailRes, and Sharepoint.

. Basic XHTML and CSS

Leadership Experience:

. One year supervisory experience, Telecounseling at University of St.

Thomas Admissions

. Three months supervisory experience, Northwestern Bookstore

Associations:

. American Library Association member; Minnesota Library Association

member

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