Customer Service Assistant

***** *. ***** ****

St 626-***-****

Covina, Ca *1724 tina.overstreet@v

erizon.net

Christina Overstreet

Objective I am looking to bring my experience and continue to

develop my skills as a leader in the customer service.

Experience

Business Development Specialist 2008-2009

Restaurant.com Arlington Hts, IL

Responsible for account performance & client satisfaction

in Southern California, Nevada, and Arizona

Upgrade and maintain accounts and relationships with

partners

Upload and maintain each account's microsite

Operations Supervisor 2007-2008 WaMu Bank Duarte,

CA

Oversee daily operations including referring new products

to current customers

Audit daily, monthly, and quarterly reports

Motivate and instruct tellers and new account reps

Solve customer service issues

Maintain customer accounts and refer to non-customers

Instructional Assistant 2006-2007 Duff Elementary

School Rosemead, CA

Work as the librarian

Assist the Resource Specialist with classroom and teacher

management

Help monitor accelerated reader program

Assisted computer teacher when needed

Substitute Teacher 2005-2006 Duarte Unified School

District Duarte, CA

Substituted for Kindergarten through eighth grades

Often requested by teachers

Personal Financial Representative 2002-2004 WaMu

Monrovia, CA

Promoted from teller for job performance and customer

satisfaction

Opened accounts and referred customers to proper account

Sold home loans including increases of current customers

Did hundreds of transactions every day

Referred new products to every customer

Server 1997-2000 California Pizza Kitchen Mission

Viejo, CA

Sold and served guests to their liking

Trained new servers on the floor.

Education 1999-2003 Pasadena City College Pasadena, CA

Associates Degree of the Arts

2003-2005 California State

University Los Angeles,CA

B.A., Liberal Studies

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