Customer Service Medical Assistant

Veronica Muriel

*** ******** ****** **** * Pawtucket, Rhode Island

02860

C 401-***-**** Email:

**************@*****.***

Objective: To obtain a position with potential for professional and

personal growth.

Skills: ? English/Spanish ? Customer Service

? Medical Terminology ? Microsoft Office Suite

? Multi Line Telephone ? General Office

Experience: Customer Service Associate

Christmas Tree Shop, N. Attleboro, MA 08/2009-

11/2009

. Set up new store for opening utilizing plan o grams

. Answered telephone and routed calls to appropriate department

. Processed cash, check, credit, gift card, debit and coupon

transactions

. Restocked shelves and kept Departments clean and organized

. Maintained neat check out area

Sales Associate

Family Dollar Store, Pawtucket RI 08/2006-

07/2008

. Greeted customers and answered customer inquiries

. Answered telephone

. Handled returns and issued customer credit and refunds

. Processed cash, check, debit, credit and coupon transactions

. Reconciled cash drawer at start and end of shift

. Unloaded freight trucks and stocked shelves

Medical Assistant Intern

Summit Medical Group, Providence, RI 5/2007-

7/207

. Answered and routed multiline telephone calls

. Checked patients in, checked and verified insurance and

personal information and collected co-payments

. Called prescriptions into pharmacies and faxed patient files

to other Physician offices

. Assisted with processing lab tests

. Set up examining room and escorted patients

. Took and recorded patient vital signs

. Compiled, pulled and maintained patient files

Sales Associate

J.C Penney, N. Attleboro, MA 4/2006-

7/2006

. Assisted customers with selections

. Reconciled 4 cash registers at start and end of shift

. Maintained neatness of sales floor in various departments

Education: Medical Assistant Certificate

Lincoln Technical Institute, Lincoln, RI

7/2007

High School Diploma

Central Falls High School, Central Falls, RI 2006

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