Customer Service Manager

_________________Tristina E.Thornton_____________________

***** *********, ******* ******* ** 48076

Mobile: 248-***-****

Email: ************@*****.***

OBJECTIVE: To utilize eight years of experience within the automotive arena

where can gain additional experience in the human resources arena

EXPERIENCE:

Chrysler Financial

Account Manager-Loss Mitigation Collections (09/09- 02/10)

Responsibilities: Collect or adjust customer accounts in

the best interest of Chrysler Financial and customer involved. Investigate

and locate customers with invalid account information through using all

skip tools. Maintain daily updates through communication with attorneys,

repossession agents, insurance companies and appraisers to determine

further business decisions on account. Make every possible attempt to

resolve account before account exceeds ninety days past due, these

resolutions include repossession, charge-off, or litigation.

Account Manager-Late Stage Collections (03/03- 09/09)

Responsibilities: Collect or adjust customer accounts in the best

interest of Chrysler Financial and customer involved. Prepare accounts for

charge-off, repossession, and litigation before accounts rolls 60 days past

due. Accept arrangements and develop a plan to bring customer account

current. Maintain and check daily all legal documents are sent within a

timely manner. Make manual outbound calls and utilize dialer system to

make outbound calls and also take inbound calls.

Customer Service Representative (04/02-02/03)

Responsibilities: Collect or adjust customer accounts in

the best interest of Chrysler Financial and customer involved, by following

the guidelines given in the training process. Make every attempt to

professionally ensure receipt of payment, investigate the reason for delay,

and offer solutions to resolve account before 30 days past due. Utilize all

collection tools to resolve the accounts, through the utilization of dialer

system, maintain quality customer contacts through inbound and outbound

calling through the utilization and guidelines giving in training and

monitoring sessions.

I.P. Wireless (01/01-08/01)

Customer Support Representative

Responsibilities: Troubleshoot third generation modems to determine

strength of the

Signal for a new portable modem. Controlled quality test through using

downloads of all types of music, video, and applications and record all

findings. Assisted clients in general questions regarding modem setup,

installation, and trouble shoot connection issues.

SKILLS: Microsoft Excel, Microsoft Powerpoint, Microsoft Word, Lotus Notes,

Skip Investigation Tools,

EDUCATION AND RELATED ACTIVIES:

North Carolina Agricultural and Technical State University

Bachelor of Science in Computer Science (2001)

Activities: CNG Business Mentorship program

North Carolina A&T Alumni Association

Southfield High School Alumni Reunion Association

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