Sales Customer Service

Fredrica Perry

**** *. ******* ***. ****., IL. **615

773-***-****-Cell or 773-***-****-Home

***********@*****.***

Summary of Qualifications

Skilled decision-maker, including organization and analyses of data and

evaluation of alternative solutions along with current software

applications. Skills in new product development including market research,

evaluation of external proposals, initiation of new products and service,

financial analyses and design marketing offers and current software

applications. Structured, organized, and motivated individual able to work

well under pressure while remaining attentive to detail. Personable with

effective communication skills and able to develop rapport quickly and

easily, a team player. Adaptive individual who thrives on challenges.

Skilled in customer relations and Problem solving.

Professional Experience

A solid background in sales, customer service, account management and

product experience

Employment History

Clean Harbors Environmental Services 04/2010-Current

Cold Called prospective customers at hospitals and acute care facilities

regarding services for disposal of RCRA hazardous and non

hazardous waste. Also well as universal waste streams the facility maybe

producing. Following up on leads and advising of existing regulations

pertaining to waste streams in relation to EPA, DOT and DEA laws and

proper disposal methods. Providing overall compliance resources, speaking

with Directors of Environmental Services, Director of Pharmacy, Materials

Management and Purchasing Department personnel and how it relates to each

department. Updating current services of existing customers, providing

site walks in order to understand and storage and amount of waste being

generated. Providing quotes and resource information about industries

postions. Following up on questions, quotes and being the go to for all

RCRA Hazardous and non hazardous waste disposal information.

Acquisition New Business Sales Representative 10/2005-10/2009

Stericycle, Inc.

Makes Outbound calls to prospective and existing Stericycle customers to

sell medical waste services. Targets upgrades and cross-sell

opportunities of additional products/services. Utilizes effective sales

skills to attain a minimum 100% of assigned revenue and quota sales.

Effectively uses the internet and other resources to better understand

client's industry and business needs. Daily prospecting to secure new

business and competitive business. Qualifying customers needs, by

determining appropriate services and products. Setting up new account in

a timely manner to ensure satisfaction and maintain compliance and

delivery is met. Following up with customer to make sure customer

satisfied and inquire about additional locations if applicable. Forecast

monthly and quarterly sales. Effectively uses CRM tool for follow-up,

sale cycle disposition, pipeline management, forecasting, and lost

opportunity tracking, Keeps comprehensive and accurate noted in system.

Inside Sales Account Manager 6/2003-10/2005

Enesco Group, Inc.

Managed existing account base of five various states. Maintained sales

and continued to increase the square footage in stores. Handled customer

price quotes, purchase orders, order adjustments, cancellations along

with customer base mailings in prospect of new accounts. Attended various

trade shows to meet current and new customers and introduced new

products. Executed various promotions and special launches to customers.

Maintained constant line of communications with regional managers,

marketing department, and inside managers. Scheduled shipping dates,

discounts, and all other areas of account management. Managed customer

relations and account from start to finish, tracking inventory,

shipments.

Account Executive 9/1999-12/2002

P.S. Greetings/Fantus Paper

Maintained existing account base while prospecting for new accounts.

Forecasted sales for existing account base for growth. Worked with Art

Manager and Production Manager to create, expedite, and order units

ensuring on time delivery. Tracked inventory, worked with customer from

start to finish, tracked shipments, quotes for products development.

Followed up daily with customers, contacted at least 70 new prospective

customers from randomly generated phone list. Attended trade shows to

meet clients or to assist in presenting to the market.

Account Service Representative 6/1990-10/1998

Marko International

Worked as liaison for seven manufacturing rep groups located throughout

the United States and Canada. Maintained all international customer

concerns as the export clerk and completed and provided all necessary

paperwork. Maintained various customer service activities including,

quotes, entered orders, and sent samples. Tracked inventory, shipments,

managed orders from start to delivery. Increased sales to acquire more

square footage in the account while offering a variety of merchandise to

the consumer. Promoted to Sales, developed databases of various groups.

Cold-called a variety of businesses, hotels, restaurants, and healthcare

facilities while maintaining and updating databases and generated sales.

Assisted with trade shows and conferences.

Education : Associate Degree 1983, Morrison Institute of

Technology, Morrison, IL .

Ref: Available upon request

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