Customer Service Project Manager

Qualifications: My experience in a fast-paced environment, inclusive of all

clerical, administrative, general office skills and personable

mannerisms/client relation expertise has given me the background necessary

to succeed in a new and challenging position. I am also a fast thinker and

a swift learner that believes in being a team player with a superb

organizational talent. I have a comprehensive understanding of search

engines, Internet functions, Microsoft Office, Outlook and an ability to

interface data on a Mac and PC, as well as superlative oral and written

communication skills. As I am currently enrolled in Emerson College's

Integrated Marketing Communication graduate program, I hope to be immersed

in a field in where my experience and education in marketing can be

appropriately utilized.

Education:

2008- Present Emerson College

Boston, MA

MA in Integrated Marketing Communication

Graduation May 2011

. Communication Officer-Graduate Students for Integrated Marketing

Communication

2008-2009

2001-2006 San Diego State University

San Diego, CA

BA in Communication

Graduated May 2006

Internship(s):

Marketing Intern June 2009-August 2009 Digitas

Boston, MA

Work Experience

Marketing Associate January 2010-July 2010 Digitas

Boston, MA

. Daily client communication, thus providing exceptional customer service

. Maintenance of Olay.com website, quality assurance for all products and

general tone of website to maintain and enhance brand equity

. Integral team member in creating and implementation of new website

launch

. Management from creation to continual maintenance of Olay Facebook

FanPage, listening to fans to utilize this platform as an appropriate

extension of the brand

. Facilitator between all necessary internal Digitas capabilities,

(creative, strategy and analysis, technology, user experience) within

the company to produce outstanding digital advertising campaigns

. Facilitator with all external vendors and partner agencies (both online

and offline)

. Involved in brainstorming for creative campaigns geared at specific

brand objectives, (awareness, sales, consumer engagement, rebate

downloads, etc.)

. Involved in implementation of advertising campaigns on a digital

platform

. Responsible for implementation of bi-monthly email program

. Project Management

. Vast quality assurance on a digital platform, specifically with the

design and launch of a new website for the account worked on

Receptionist: September 2008-December 2009 Digitas

Boston, MA

. Answer multi-line phone system and route calls efficiently for all

incoming calls

. Provide phone assistance for all international communication

. Liaison between Digitas employees and building security

. Provide customer service via phones and arriving guests

. Calendaring multiple conference rooms for over 800+ employees

. Provide administrative assistance when needed for various client based

and Human Resources needs

Administrative Assistant: September 2006-August 2008 California NanoSystems

Institute (CNSI)/UCLA

Los Angeles,

CA

. Administrative office support for 25+ employees

o Scheduling and maintaining various schedules for building

functionality

o Facilitate the needs for various meetings and conferences

o Staff update distribution daily

o Outgoing shipments both international and domestic (FedEx/UPS/DHL)

o Providing and managing marketing supplies

o Greet and host guests/visitors/members

o Responsible for facilitating 3 annual mailers sending marketing

materials to 3000+ domestic and international contacts

o Secondary support for senior management

. Travel Coordinator

o All domestic and international travel arrangements

o Research of off-site venues, lodging, and transportation

o Contract development with vendors and service-providers

o On-site support for visitors to the research facility

o Distribution of funding/reimbursements pre and post travel

. Events Support

o Averaging a minimum of 3 events weekly

o Project Manager for conference transportation

o Inventory of event supplies, facilitate details and ordering for

any purchasing needs

o Implementation of student travel awards for conferences and

workshops on an international scale

o Assistance with selection process of travel awardees

o Management of student lodging/accommodations during event

o Maintenance of relationship with students post-event for future

research collaborations

. Security Liaison

o Supervise all persons entering and exiting a scientific research

facility at a building occupancy of approx. 1,000.

o Reinforce security measures throughout the 188,000 sq.ft facility

o Create and maintain current security system

o Responsible for updating security listing; weekly

o Liaison between security personnel and CNSI administrative staff,

members, and all CNSI building occupants

o Event security coordination

Freelance for AboutBlackBoston.com

. Consumer Interface Consultant

o Review websites for user experience

o Provided advice and relevant edits to enhance website flow and

functionality

. Contributing Writer

o Interview note worth and relevant persons active in the Black

community, in and outside of Boston

o Edit business plans and business proposals

o Help to consult on the expansion and future development of

AboutBlackBoston.com

Contact this candidate