Customer Service Sales

Sandra J. Stephani

Address: **** ****** **., ****** **. 54956 Phone: 920-***-**** Email: *********@***.**.***

Professional Summary

Outstanding Visual Design Professional with over 12 years experience in Visual Design and 10 years

retail and store merchandizing experience. Strong organizational, interpersonal, and management skills

along with demonstrated ability to identify and correct process related issues impacting productivity and

cost.

Professional Experience

Craft-e-Corner., Neenah, WI 2009 - 2010

Customer Servive Rep.

Craft-e-Corner is an on-line craft supply company

• Directly responsible for all incoming customer service calls, taking care of incoming orders via phone

and computer, ordering and organizing of supplies and product when needed from various vendors. This

was a small company and many different task were done on a daily basis.

Sears / Land’s End Store, Appleton, WI 2007 – Present

Sales – Part Time

Sears is a leading broad line retailer providing merchandise and related services.

• Responsibilities include sales, merchandizing, online ordering, and visual display setup.

Gloria Jeans, Inc., Appleton, WI 2005 - 2006

Sales – Part Time

Gloria Jean’s provides the highest quality gourmet coffee beans and tea shopping with more than 30

flavors of coffees and teas, including gifts & treats.

• Responsibilities included sales, cashier, & stock.

Club Scrap, Inc., Appleton, WI 2003 – 2004 Digital Retouching – Part time

Club Scrap® has held fast to the philosophy of offering members a chance to discover the unexplored

areas of their creativity by providing unique and superior materials, along with a forum for the exchange

of innovative ideas and techniques.

• Responsibilities included scanning product for web site display, color correcting, and online photo

display.

Image Studios, Inc., Appleton, WI 1988 - 1996

Product Manager, Customer Service Rep.

Image Studios is a full service commercial photography studio in the Midwest producing award winning

photography for nearly 40 years. They are one of the pioneers in using digital technology.

• Responsibilities included digital photo retouching, receiving, preparing, setup and styling merchandise

for retail sales ads photography.

• Maintained daily contact with clients on progress of incoming merchandise for each sale.

Lands’ End Headquarters, Chicago, Illinois 1987 - 1988

Sample Coordinator

Lands' End is a direct merchant of traditionally styled clothing for the family, soft luggage, and products

for the home.

• Responsibilities include preparing merchandise for photography, pulling accessories, maintaining daily

communications with Dodgeville office via computer.

F & M Distributors, Inc., Villa Park, Illinois 1982 - 1987

Office Manager

Health and Beauty Aids specialty discount store located in the Chicago market.

• Responsible for supervising cashiers, cash deposits, and processing invoices.

Education

Ray College of Design, Schaumburg, Illinois Graduated 1987

Bachelor of Science Degree in Fashion Merchandising Minor in Visual Merchandising

College of Dupage, Glen Ellyn, Illinois Graduated 1984

Associates Degree in Interior Design

Hobbies / Special Interests

Crafting

Home Staging

Classroom Instruction

References available upon request

Contact this candidate