Software Management

Keith Kneipp

**** **** **** ***** . *****, Texas 75024

Cell 214-***-**** . ********@*****.***

Objectives

. To provide experienced, hands-on leadership in the design, writing,

and distribution of printed and online documentation.

. To apply an understanding of the documentation life cycle in a fast-

paced development environment as relates to the creation and

maintenance of useful internal and external resources.

. To apply knowledge of established solutions for the distribution of

documentation for existing systems, and to offer innovative solutions

for the integration of documentation with advancing systems.

Employment/Experience

Freelance Writer - Plano, Texas

July 2010 - Present

Independent contractor offering writing services that include technical

documentation, marketing material, editing/proofreading, and typesetting.

Westec Intelligent Surveillance - Coppell, Texas

February 2007 - July 2010

Technical Writer: Responsible for developing online and hardcopy

documentation for software (installed and hosted) designed to support

video surveillance, alarm monitoring, and alarm response activities.

Software Tools: Word (2000 and 2007), Help & Manual, Excel, PhotoShop,

GIMP, Dotty, Visual Web Developer 2005 (Express), Expression Blend

Operating Systems: Windows XP, Vista, and POSReady

. Responsible for writing and distributing quick reference material

(currently 150+ documents, 1 - 5 pages in length) for use by internal

and external users. Topics include software installation steps,

software user reference guides, procedural overviews, job/process

completion steps, and troubleshooting steps.

. Responsible for writing/maintaining printed documentation and online

Help for the company's primary and secondary software offerings.

. Responsible for writing and distributing reference documentation

detailing video and audio hardware installation, as well as associated

software installation and configuration.

. Responsible for writing/maintaining printed marketing material

promoting organizational policies and procedures, such as the

corporate system security policy and the corporate environmental

policy.

Additional Responsibilities as Lead Quality Analyst

. Responsible for numerous aspects of application development for the

software installed on current generation Digital Video Recorders.

Tasks include requirements gathering, integration planning, build

oversight and coordination with internal and offshore development

teams, quality testing, documentation preparation and distribution,

and internal training. Maintained this responsibility through four

major release cycles.

. Responsible for testing the integration points of existing software

systems and new hardware acquisitions.

Systemware - Addison, Texas

December 2005 - April 2006

Senior Technical Writer: Responsible for developing online and hardcopy

documentation for software (installed and hosted) designed to provide

data storage and access solutions to a variety of industries.

Software Tools: FrameMaker, WebWorks Publisher, Word, Excel, PhotoShop

Operating System: Windows XP

. Responsible for writing/maintaining printed documentation and online

Help for several hosted software offerings.

. Responsible for single-sourcing implementation documentation and

related online Help to ensure consistency in both offerings and to

reduce the amount of time necessary to complete editing, maintenance,

and enhancement tasks.

. Responsible for performing maintenance to a documentation distribution

Internet site used by both internal and external customers.

RealPage - Carrollton, Texas

August 2001 - December 2005

Documentation Analyst: Responsible for providing online and hardcopy

documentation for multi-module hosted software designed to provide

management solutions for the multifamily housing industry.

Software Tools: FrameMaker, AuthorIT, Word,

Acrobat/Exchange/Distiller, PhotoShop, SnagIt,

PrintKey, Visual SourceSafe

Operating System: Windows 2000

. Responsible for writing/maintaining printed implementation

documentation for the company's primary software offerings.

Documentation is designed for use by internal consultants and by

customers to provide familiarity with the system and for data

collection purposes.

. Responsible for writing/maintaining printed post-implementation

procedure documentation for the company's primary software offerings.

Documentation is designed for use by internal trainers and by

customers for data verification purposes.

. Responsible for writing/maintaining online Help for setup

functionality for the company's primary software offerings.

. Responsible for single-sourcing implementation documentation and

related online Help to ensure consistency in both offerings and to

reduce the amount of time necessary to complete editing, maintenance,

and enhancement tasks.

. Responsible for integrating keyword search functionality (Perl NT)

with the online Help for the company's primary software offerings.

This project included changes to the internal Help infrastructure

(HTML, ASP) to support online Help indexing functionality for the

writing team.

. Responsible for integrating PDF download capability (ASP) of the

online Help for the company's primary software offerings.

e2 Communications - Plano, Texas

April 1999 - May 2001

Senior Technical Writer: Responsible for providing online and hardcopy

documentation for hosted e-mail marketing software designed to offer

permission-based e-marketing solutions to a variety of industries.

Software Tools: PageMaker, RoboHTML, Word, Acrobat/Exchange/Distiller,

PhotoShop, SnagIt, Dreamweaver, Visual SourceSafe

Operating System: Windows NT

. Responsible for writing/maintaining printed documentation for the

company's primary and secondary software offerings, including

procedure documentation for end users and internal users.

. Responsible for writing/maintaining online Help for the company's

primary software offering.

. Responsible for designing and implementing an online Help

infrastructure for the company's primary software offering. Initial

development of the infrastructure was in HTML/DHTML/JavaScript with a

subsequent conversion to ASP for further integration with the product

and so that non-custom and custom Help could be offered to users

through the product interface. Awarded internal "Developer of the

Week" award for conversion/integration efforts.

. Responsible for coordinating with other developers to ensure that Help

pages were linked to appropriate product pages. In some cases,

directly linked Help pages to product pages (ASP, Delphi).

Additional Responsibilities as Developer

. Responsible for ensuring code functionality in multiple environments

for the company's primary software offering. Development of the

software focused on Internet Explorer (IE) in a Windows environment,

though requirements existed for code support for IE in a Macintosh

environment and for Netscape in both Windows and Macintosh

environments. This was accomplished through the integration of

additional scripts to provide comparable functionality in all

environments.

. Responsible for maintaining the corporate Internet site on a temporary

basis.

MetaSolv - Plano, Texas

August 1998 - April 1999

Technical Writer III: Responsible for providing online documentation for

inventory management software designed for use by communications

providers.

Software Tools: RoboHelp, Word

Operating System: Windows 98

. Responsible for writing/maintaining online Help for the

telecommunications hardware/equipment inventory module of the

company's primary software offering.

EXE Technologies - Dallas, Texas

October 1994 - August 1998

Senior Technical Writer: Responsible for providing online and hardcopy

documentation for warehouse management software designed to provide

inventory management, labor management, work/task management, and

slotting/optimization functionality for the warehousing and distribution

industries.

Software Tools: FrameMaker, Acrobat/Exchange/Distiller, PhotoShop,

HiJaak Pro

Operating Systems: Macintosh 7.x, Windows 95

. Responsible for writing/maintaining printed documentation for the

company's primary software offering. The suite of documents included

reference and procedure documentation for end users, internal users,

and system administrators.

. Primary contact for various printing service companies involved with

the printing of reference and procedure documentation for the

company's primary software offering, delivering both printed and

electronic copy to the printing companies, verifying proof documents,

and coordinating printing schedules. Also responsible for distribution

of new documents and document updates after printing to both internal

and external customers.

. Responsible for on-site (Michigan) writing of procedure documentation

to support the company's product roll-out efforts for General Motors.

Documentation efforts were focused on integration with printed

training documentation provided by Hughes Training in support of

software installation and training processes.

. Primary contact for language translation services for the translation

of reference and procedure documentation from English to French.

Responsibilities included verifying translated material and then

reformatting the material to comply with documentation standards.

. Responsible for various projects, such as writing/maintaining an

internal style guide, converting documentation files (FrameMaker) from

the Macintosh platform to the Windows platform, and writing training

documentation to support both the company's primary software offering

and secondary software offerings.

. Member of the internal team organized to create an interface and

initial infrastructure for the company's Intranet site. Primary

responsibilities included graphic design and HTML/JavaScript scripting

for the site's interface.

Education

East Texas Baptist University - Marshall, Texas

Bachelor of Science Degree, May 1993

Business Management, English

. Editor-in-chief of the student newspaper, The Compass.

. Sports stringer, feature writer for the city newspaper, The Marshall

News Messenger (3,000 daily distribution).

. Typesetter, Bradley Printing.

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