Customer Service Administrative Assistant

EDUCATION

****-**** ******** *******, ********** of Arizona, Tucson, AZ

****-**** ******** ** **** in Liberal Arts and Sciences (Political

Science)

San Diego State University, San Diego, CA

EMPLOYMENT

3/2009-Present Document Control Specialist,Compucraft Industries, Inc.-

Santee, CA

Responsibilities included:

. Responsible for Engineering file management

. Updating and maintaining electronic and original master specification,

blueprints, Mylar's, and purchase orders.

. Creating invoices on purchased and shipped materials

. Inquiring, updating, and reporting status for current and past due

invoices

. Updating and processing daily Aging reports

. Maintaining company labor reports

. Posting all incoming checks

. Working daily in Kwiktag, Global Shop, Microsoft Office, Outlook,

Adobe and various customer websites.

1/2009-3/2009 Veterans Affairs Officer (Certifying Official) National

University

San Diego, CA

Responsibilities included:

. Customer Service for prospective and current VA students

. Working with students on a walk-in, email, and phone basis

. Updating and certifying classes online with Department of Veterans

Affairs (VA ONCE)

. Posting and invoicing tuition assistance for Active Duty Military

. Updating student information and service indicators in People Soft

(National University's database).

. Multi-tasking while working in a time-sensitive environment

5/2008-9/2008 Sr. Project Assistant, Sponsored Project Services,

University of Arizona

Tucson, AZ

Administrative assistant functions included:

. Processing operational advances for travel and other check

requests

. Maintaining records and requesting needed materials for Pre-

award and Post Award departments

. Logging checks, incoming awards, and setting up new accounts

in multiple databases

. Software expertise in Microsoft Office, Adobe, Access, PSOS,

Spins, FRS, Meeting Maker, and Arizona Buy ways

. Managing all front office duties including walk-in, email,

telephone communication in a university setting

1/2008-5/2008 Program Coordinator, AZ State Museum, University of

Arizona,

Tucson, AZ

Responsibilities included:

. Organizing and coordinating the Southwest Indian Art Fair

. Researching and developing vendor and entertainment contacts

. Constructing Standard Operating Procedures for event

logistics

. Handling deposits, transactions, and vendor contracts

. Composing letters, forms, charts, and agendas related to

event

. Working with the local campus and community on a daily basis

2/2006 - 9/2007 Program Assistant, Greater Oro Valley Arts Council

Oro Valley, AZ

Responsibilities included:

. Creating and coordinating art shows.

. Managing event volunteers, vendors, and supplies for

upcoming events

. Point of contact for artists, volunteers, members of the

organization, and the local community in regards to upcoming

events

. Composing letters, faxes, agendas, and marketing materials

associated with upcoming events

. Coordinating and scheduling "Musicians in the Classroom" with

the Tucson Symphony orchestra and local schools

. Managing box office sales, transactions and event concerns

9/2005-12/2005 Receptionist, Moore Law Firm

Tucson, AZ

Receptionist duties included:

. Greeting customers and answering multiple phone lines

. Organizing and creating client files and composing letters as

needed

Summer 2004 Political Science Intern, State of Delaware, Dept. of Treasury,

Dover, DE (Jack Markell- current Delaware Governor)

Responsibilities required:

. Researching data for the First State Saves Initiative

. Independently organizing and analyzing data on future program

development for the State Treasurer

. Constructing and presenting a power point proposal for the

First State Saves program

REFERENCES

Professional references available upon request

Contact this candidate