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Customer Service Sales

Location:
Depew, NY, 14043
Posted:
September 08, 2010

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Resume:

DWIGHT I. VOGEL, JR.

** ********* ******

Depew, New York 14043

Home: 716-***-****

ablbey@r.postjobfree.com

EDUCATION

Bachelor of Science in Computer Information Systems, May 2003

State University College at Buffalo, New York

Associate of Applied Science in Computer Information Systems, May 2000

Associate of Applied Science in Electrical Engineering Technology, May 1997

Erie Community College, Williamsville, New York

ACHIEVEMENTS

Academic Achievement Award; Dean's List; Computer Science, Engineering &

Mathematics Scholarship Program

COMPUTER SKILLS

Programming Languages/Software

Active Server Pages, C++, COBOL, HTML, Java/JavaScript, RPG/400,

SQL, Visual Basic/VB Script, MS Office 97, 2000, 2007

Operating Systems

> Windows NT, 9.x, XP, Vista, Unix/Linux

JOB HISTORY

Lead Dispatcher/Supervisor, November 2009 - June 2010

Knockout Lockouts, Buffalo, New York

> Customer service

> Dispatching for emergency roadside assistance

> Data analyzing using Excel 2007

> Phone relations

Collector, July 2009 - September 4, 2009

1st National Recovery Solutions, Lancaster, New York

> Data entry

> Phone relations

Self-employed, Feb. 2007 - Present

> Internet sales

Shipping Manager/Web Developer/Supervisor, Sept. 2002 - Oct. 2007

Premium Cigar Services, Depew, New York

> Customer service

> Inside sales

> Data analyzing using Excel 2002

> Order/Data entry

> Shipping/receiving/inventory manager

> Update and maintain website - www.niceashcigars.com

> Forklift/pallet truck usage

Data Entry, Jan. 2002-June 2002

Durham Staffing Incorporated, Depew, New York

Manpower, Williamsville, New York

American Sales Company

> Order/Data entry

Mortgage Representative, Nov. 2001-Feb. 2002

Taylor Payroll Services, Amherst, New York

HSBC Mortgage

> Appraisals

> Archiving

> Commitment letters

> Data entry

> Phone relations

Micrascan DUV Senior Lab Technician, Sept. 2000-Jan. 2001

International Business Machines, Essex Junction, VT

> Identified and diagnosed product and tool problems and initiated

corrective actions

> Interfaced routinely with support groups

> Micrascan DUV Certified

> Provided information and reports on tool status, thruput, rework,

scrap, etc.

Sales Representative, Inside sales, July 1997-Aug. 1999

Caloritech, Inc., Amherst, New York

> Customer service

> Inside sales engineering

> Order/Data entry

> Quotations

> Responsible for company bookings and backlog

> Various other administrative and general office duties

INTERNSHIPS

Web Development Intern, Jun. 2002-Sept. 2002

Premium Cigar Services, Lancaster New York

> Update, maintain, design website - www.niceashcigars.com

Web Development Intern, Jan. 2000-May 2000

Roswell Park Cancer Institute, Buffalo, New York

> Maintained and designed web pages using FrontPage 2000

MILITARY

United States Marine Corps Honorable Discharge, E-3, Sept. 1991-Dec. 1992



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