Customer Service Sales
Resume:
DWIGHT I. VOGEL, JR.
Depew, New York 14043
Home: 716-***-****
*******@***.***
EDUCATION
Bachelor of Science in Computer Information Systems, May 2003
State University College at Buffalo, New York
Associate of Applied Science in Computer Information Systems, May 2000
Associate of Applied Science in Electrical Engineering Technology, May 1997
Erie Community College, Williamsville, New York
ACHIEVEMENTS
Academic Achievement Award; Dean's List; Computer Science, Engineering &
Mathematics Scholarship Program
COMPUTER SKILLS
Programming Languages/Software
Active Server Pages, C++, COBOL, HTML, Java/JavaScript, RPG/400,
SQL, Visual Basic/VB Script, MS Office 97, 2000, 2007
Operating Systems
> Windows NT, 9.x, XP, Vista, Unix/Linux
JOB HISTORY
Lead Dispatcher/Supervisor, November 2009 - June 2010
Knockout Lockouts, Buffalo, New York
> Customer service
> Dispatching for emergency roadside assistance
> Data analyzing using Excel 2007
> Phone relations
Collector, July 2009 - September 4, 2009
1st National Recovery Solutions, Lancaster, New York
> Data entry
> Phone relations
Self-employed, Feb. 2007 - Present
> Internet sales
Shipping Manager/Web Developer/Supervisor, Sept. 2002 - Oct. 2007
Premium Cigar Services, Depew, New York
> Customer service
> Inside sales
> Data analyzing using Excel 2002
> Order/Data entry
> Shipping/receiving/inventory manager
> Update and maintain website - www.niceashcigars.com
> Forklift/pallet truck usage
Data Entry, Jan. 2002-June 2002
Durham Staffing Incorporated, Depew, New York
Manpower, Williamsville, New York
American Sales Company
> Order/Data entry
Mortgage Representative, Nov. 2001-Feb. 2002
Taylor Payroll Services, Amherst, New York
HSBC Mortgage
> Appraisals
> Archiving
> Commitment letters
> Data entry
> Phone relations
Micrascan DUV Senior Lab Technician, Sept. 2000-Jan. 2001
International Business Machines, Essex Junction, VT
> Identified and diagnosed product and tool problems and initiated
corrective actions
> Interfaced routinely with support groups
> Micrascan DUV Certified
> Provided information and reports on tool status, thruput, rework,
scrap, etc.
Sales Representative, Inside sales, July 1997-Aug. 1999
Caloritech, Inc., Amherst, New York
> Customer service
> Inside sales engineering
> Order/Data entry
> Quotations
> Responsible for company bookings and backlog
> Various other administrative and general office duties
INTERNSHIPS
Web Development Intern, Jun. 2002-Sept. 2002
Premium Cigar Services, Lancaster New York
> Update, maintain, design website - www.niceashcigars.com
Web Development Intern, Jan. 2000-May 2000
Roswell Park Cancer Institute, Buffalo, New York
> Maintained and designed web pages using FrontPage 2000
MILITARY
United States Marine Corps Honorable Discharge, E-3, Sept. 1991-Dec. 1992
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