Management Sales
Resume:
Ken Wilson **** Babilonia Steet
Technical Writer CARLSBAD, CA 92009
*******@********.**
SUMMARY OF QUALIFICATIONS
15+ years of planning, writing, and producing hardware and software manuals, online
help, Web content, computer-based training, IT procedures, sales collateral,
whitepapers, and marketing documents.
Created User, Operation, Service, Reference, and API manuals; from procedural and
task approach.
Specialized in data communication systems, networking and wireless systems, user
interface design for Web portals, and internet technologies.
Managed usability labs for Adobe Systems and AT&T.
Created corporate Requirements Management System to reduced product development by
16%.
Managed documentation departments with multiple writers. Delivered over 250
documents.
Created corporate standards, artwork, and localization production processes.
Created and delivered standup and computer-based training for sales and customers.
Developed and managed call centers and help desk solutions.
Verified and validated documentation for quality assurance.
Managed multiple projects simultaneously, under extremely stressful schedules.
Fast learner of technologies, adaptable to learning new systems and processes.
Self-starter with well-rounded experience in multiple business disciplines.
Passionate and determined to beat schedules and reduce costs.
Strong communicator and team leader, able to build and motivate cross-functional
teams.
TECHNICAL SKILLS
Software - MS Office (Project, Visio, SharePoint), Adobe (Captivate, FrameMaker,
Illustrator, Acrobat, RoboHelp), DOORS Requirements Definition and Management, SGML
and DITA systems, WebSphere, Website design, and UI design, Agile, WinRunner,
Perforce, Dev Tracker.
Project Management - Product Lifecycle Management (PLM), UML, TQM, SDLC, CMMI,
Business Process Management (BPM), process reengineering, enterprise application
development (B2B, B2C). Change Management and Data Management (CM/DM), PMI/PMP
trained.
Applications - SaaS, Sales Force Automation (SFA), Customer Relationship Management
(CRM), ERP, ASP models, Demand Chain Management, Knowledge Management (KM) systems,
Data Warehousing systems.
MIS/IT - system analysis, performance optimization, business continuity/disaster
recovery/contingency planning, SOA products, ESB, SOX procedures, ITIL trained,
NAS/SAN, security analysis.
Networks - MS Server, Exchange Server, Banyan, 3COM, Novell, LAN Manager.
Communications - Bluetooth, 802.11, CDMA/TDMA, GSM, TCP/IP, SNMP, Ethernet, SONET,
SDH, ATM, ISDN, X.25, T1, FDDI, PBX, OSI, CORBA.
O/S and database - Windows Server, Win7, and XP, OS/2, UNIX, Oracle, MySQL.
Programming - HTML, XHTML, XML, Web 2.0, SOAP, AJAX, VBA, Javascript, JSP, XSLT, C
APIs.
Experience
Technical Writer, MicroNose Technology, Inc., Fremont, CA 2009 - 2010
Manufacturer of water filtration media.
Created product Web portal and product documentation.
Developed product positioning strategies.
Created business plans and customer presentations.
Created supply chain and manufacturing process and procedures.
Created and implemented CRM system.
Created IT operation procedures, contingency plan, and risk assessments.
Technical Writer, ViaSat, Inc., Carlsbad, CA 2004 - 2009
Manufacturer of encrypted satellite modem communication devices.
Created technical specifications, API documentation, and end-user documents for
satellite and broadband applications. Developed online content, error
troubleshooting, and help system.
Created interactive documentation (CBT) and training.
Conducted phase-gate reviews, managed earned value costs.
Developed project plans, conducted customer meetings, created test plans, and
validated documentation.
Created IT procedure documentation, maintenance manuals and program documentation.
Created and delivered training documentation for customers.
Created corporate system for requirements management gathering, reducing program
development by 17%.
Designed and implemented corporate SharePoint document storage systems.
Business Continuity Planner, First American Financial, Poway, CA 2003 - 2004
(contract)
Mortgage insurance provider.
Created disaster recovery and business continuity plans, SLAs, and SOWs.
Documented business processes, IT operations, and vendor network systems.
Created risk analysis and network redesign resulting in reducing network costs by
11%.
e-Business Analyst, TaylorMade adidas Golf, Carlsbad, CA (contract) 2002 - 2003
Manufacturer of golf equipment.
Created XML documentation for I2 On-Demand Manufacturing and Supply Chain Management
system.
Gathered requirements and implemented system changes.
Developed customer training material.
Implemented wireless ASP and SFA server application, reducing sales order time by
14%.
Created bug tracking system.
Technical Writer, Microtune, San Diego, CA (contract) 2001 - 2002
Wireless communication chipset developer.
Created datasheets, technical specifications, and API documentation for Bluetooth
chip sets.
Created SDK kits, managed resource allocation, and tracked beta deliverables.
Created project plans, schedules, and problem tracking database.
Created product marketing material for customer development activities.
Implemented documentation control systems and EC control processes.
Product Manager, myTurn.com, Inc, Alameda, CA 1998 - 2001
Manufacturer of low-cost consumer computer system.
Managed $20 million development and release of set-top computer system.
Managed ISP portal development team.
Negotiated contracts with OEM s and advertisers (CNN, Lending Tree, ELoan and
others).
Created Test and QA department, test plans, test scripts, bug tracking system, and
failure rate analysis.
Created Help desk call center and trained support personnel. Developed and
implemented call management software, problem tracking system, and network support.
Managed contract negotiation for vendor support.
Technical Writer, Techrite Associates, Inc., Danville, CA (contract 1986 - 2004
services, owner)
Provider of product development, project management, and documentation
services.
Created documentation plans, wrote documents from scratched, created product
packaging, and managed printing production.
Created hardware and software products for 3Com, HP, IBM, Cisco, AT&T, Oracle,
Sybase, Bank of America, Chevron, Wells Fargo, Kaiser Permanente and many smaller
companies.
Managed IT program incept, development, and closure process.
Created marketing plans, manufacturing schedules, product rollout plans, and support
documentation.
Established product test procedures and problem tracking systems.
Improved system operations, business processes and system reengineering using Six
Sigma and Lean Manufacturing principles.
Managed software development processes using industry standards (SDLC).
Education
Master of Business (MBA) - Marketing - 1986
Golden Gate University, San Francisco, CA
Bachelor of Science - EECS - 1980
UC Berkeley, Berkeley, CA
UI usability product management scope architecture functional user guide
operator installation screen capture critical thinking ownership successful
completion flexible organized detail
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