Sales Customer Service
Resume:
PAUL GRABOWSKI
*** ******* *. ****** **** ( Bastrop, TX 78602
**********@******.**.***
SUMMARY
Sales and operation executive with extensive experience in the logistics
supply chain and transportation fields (all modes). I am leader in
developing and directing sales and operation strategies that have enhanced
efficiency, quality, productivity and performance, resulting in growth and
profitability. Expertise includes team building for selling, with proven
abilities in major account development, sales training and support. I have
experienced in both line management and staff positions in facilities
management, operations and sales. I am a dedicated well-organized leader
with a background in customer service and administration with strong
communication and listening skills. Adept at problem solving under
difficult situations and thrives in a fast pace environment.
PROFESSIONAL EXPERIENCE
RATELINX,
2009-Present
Regional Vice President
Responsible for developing and growing a new sales area with the
introduction of a new logistics software product
KAPSTONE PAPER CO.,
2008-2009
Company Training Manager
Responsible for developing, scheduling and successfully implementing and
completing a company wide training program for a major transportation
company within a strict time schedule.
. Successfully completed all scheduled training on time and within
budget guidelines
ROADWAY REVERSE LOGISTICS INC., 1996-2006
National Manager Logistic Services
Developed and implemented a strategic business plan to achieve profitable
growth. I have analyzed the sales arena, evaluated, assisted and deployed
personnel to focus on customer acquisition, retention, and satisfaction and
value improvements. Created, developed and implemented complex logistic
solutions for Fortune 500 companies in the United States, Mexico and
Canada. Solutions included transportations, warehouse processing, return
policies creation, crediting and reporting procedures both electronically
and web based for International and domestic movement of products. I
reported directly to the president of the logistics group.
. Exceeded sales revenue goals last 8 years.
. Grew the company top line dollars by 20% plus each year.
. Created and implemented an improvement process "Operation cooperation"
to identify, define and resolve process problems for the internal and
external customer. This process resulted in reduced cost and increase
customer satisfaction levels.
. Developed sales "Buying Mode" process to evaluate sales opportunities.
The processes shortened the sales cycle time and reduce cost per call by
30%.
. Maintained high account retention levels through strong customer focus
and high-level of customer service. Lost no long-term account in 10
years with exception of one bankruptcy.
. Project management for major customers including a top 5 international
consumer product company. Designed, documented and communicated the new
process to all levels internally and consulted with the customer and
their customers for implementation of the logistical process and
policies.
. Co-developed and managed new specialized pickup and delivery product.
Selected the vendor, developed the contract, aligned the compliance
issues, implemented the program and managed all call center activities.
One million dollars plus in revenue was generated in first five months
of the program.
. Conceptualized, designed and assisted in the development of "R2" the web
based business application used by RRLI to simplify the return
logistical process, which created value for the customer and increased
the cost of change for them while reducing cost and time for all
parties.
. Operating units exceeded profit goals by 11 points on P & L statement.
ROADWAY EXPRESS INC., 1986-1996
Regional Sales Manager (1993-1996)
I was responsible for providing field sales direction and development of
eleven middle management sales representatives in a four state metropolitan
region. Executed and developed regional sales plan.
. Exceeded sales Revenue Goals each year in the region. The region
generated 110 million dollars plus per year in revenue.
. Created a regional sales support team to increase customer service and
selling time for the sales team. This produced a 15% increase in selling
time and higher customer satisfaction scores for the region.
. Developed an internal green flag process to identify and share best
practices. This resulted in better processes for administration of
pricing files and follow-up on customer service issues.
. Hired, trained and supervised 11 field sales representatives, 20 % of
them were promoted to advanced positions in my tenure.
Area Sales Manager (1988-1993)
Managed field sales direction and development of sales representatives, in
a large six-state area from a district staff position. I was responsible
for the direction, growth and profitability of a multiple terminal area.
. Met or exceeded sales goals at 10 of the 12 terminal assigned to area.
. Area generated 330 million dollars in revenue, second highest in the
company.
. Company's highest sales award was given to two Sales Representatives
assigned to my area.
. Two facilities were in the companies' top 10 best performers for sales
and profitability, and one was in the top five.
Terminal Manager (1986-1988)
Managed all aspects of facility's operations, sales, administration, human
resources and grew the business's profitability.
. Managed all phases of the operation, pickup & delivery, dock operations
and human resources
. Grew terminal business levels each year and exceeded goal by 8%.
. Grew terminal profitability each year by 2 O/R points.
. Exceeded sales Quota goals each year by 5% plus.
. Improved operational productivity levels by 20% and added new personnel.
. Personal sales efforts recognized with Vice President Club Award for best
sales.
EDUCATION
Graduate School, UNIVERSITY OF SOUTHERN CONNECTICUT,
B.S. Political Science, UNIVERSITY OF SOUTHERN CONNECTICUT, Departmental
Honors
AMERICAN MANAGEMENT ASSOCIATION; activity based costing and financial
course, 1996-1997
PROFESSIONAL DEVELOPMENT
Council of Logistics Management, APICS
APRA Automotive Parts Rebuilders Association
SOLE, the Society of Logistics Engineers
PUBLICATIONS
I have been a contributor to numerous articles on Reverse Logistics, in
"Inbound Logistics" and other logistic magazines, as well as a speaker at
APICS and APRA conferences.
Contact this candidate