Customer Service Data Entry

RYAN J. GRAYSON

Mobile: 801-***-**** Home: 801-***-****

****.*********@*****.***

*** *. **** *., ****, UT 84097

OBJECTIVE

I am currently working towards my Bachelors Degree in Business Management

and am seeking a position to gain experience in leadership and working in

groups.

PROFESSIONAL EXPERIENCE

Customer Service

> Inbound and outbound calls to assist customers

> Being patient and understanding with customers to resolve their issues

> Getting customer to the correct person if I am unable to help them

Technical Assistance

> Used various online and in-house database programs to retrieve customer

and service information

> Created walkthroughs for community database programs to assist new users

with admin side of their purchased product on their web site which

reduced the need to call customers to help them by 25%

> Contacted customers to help them with the admin side of their new

community database programs

Office and General Labor

> Created reports to document package flow, misdirects, and damages

> Moved packages and other items from trailers to designated areas for

delivery drivers to load into their vehicles and helped to load their

vehicles

> Performed general maintenance and cleaning of facility

EMPLOYMENT

Customer Service Teleperformance, Lindon, UT

05/2009-10/2009

Customer Service Heritage Web Solutions, Provo, UT

09/2007-01/2009

Customer Service Sento, Orem, UT

06/2006-07/2007

Package Handler FedEx Home Delivery, Lindon, UT

03/2005-06/2006

SKILLS

> Computer Microsoft Office Suite Internet

Documentation Ten Key Data Entry

> Leadership Attention to detail Problem Solving

Punctual Organization High

Ethical Standards

EDUCATION

A.S., Business Management, Utah Valley University School of Business

April 2006

INTERESTS

Outdoor summer activities (hiking, biking, camping, picnics); Playing the

piano; Singing in choirs; Reading SciFi/Fantasy, classic literature, and

health related books; Oriental culture and philosophy

AWARDS

Received Eagle Scout Award in February 1996

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