High School Front Desk

Location:

Posted:

September 09, 2010

Mariel Tejada

* ******* ****** • Quincy, MA ***** • (617) 291 – 5429 • **********@*****.***

Personal Profile

Seeking the Research Analyst position at your highly reputable company where my skills and

experience can be utilized effectively to make immediate contribution to company’s goals and

objectives. Ability to adapt to fast-paced work environment; excellent spelling and grammar

skills; Basic Knowledge of Medical Terminology; Proficient in Microsoft Office and Windows

applications; Time-Management Skills; Attention to detail, self-motivated professional looking to

offer superior communication and interpersonal skills, and outstanding desire for career growth

within the Administrative Industry.

Core Competencies

• Practical Problem Solver • Quick Learner • Ability to type 40 wpm

• Active Learner • Bilingual in Spanish • Advanced Computer Operation skills

Education/Credentials

Bojack Academy of Beauty Culture • June, 2006 • West Roxbury, MA

Brighton High School • June, 2005 • Brighton, MA (GPA: 3.0)

Professional Experience

NACA (Neighborhood Assistance Corporation of America), Jamaica Plain, MA

Front Desk Receptionist, January, 2009 – Present

• Greet clients at the front desk; schedule mortgage counseling appointments; set up

business meetings

• Responsible for taking heavy volume of inbound/outbound calls per day; transfer calls to

specific mortgage service departments

• Display verbal and written communication skills by computing the phone call and face-

to-face conversation through MS excel and lynx software program and transferring the

information to the mortgage underwriter

First Data, Santo Domingo, Dominican Republic

Fund Specialist, January, 2008 – December, 2008

• Verified 310 funds per day exceeding company goals of 200 avg. funds per day.

• Maintained monthly supporting schedules for all outstanding items, as well as other

records required for fund audits

• Account for all daily activity (purchases, taxes, credits,) in an accurate and timely

manner, and maintain all required controls to ensure overall accuracy

Opinion Access Dominicana, Santo Domingo, Dominican Republic

Call Center Representative, August, 2007 – January, 2008

• Conduct general research on a variety of subjects processed through Microsoft Excel

Spreadsheet

• Commenced surveys identifying new organizations and market for the team target

• Developed and maintained long-term relationships with customers through consultative

approach