Customer Service Manager
Resume:
Bridge City, LA *****
*****@************.**
Objective
Louis A. Bourgeois
To establish a position in a customer service driven work environment that
utilizes my extensive technical, computer and problem solving experience.
Skills
o Expert in the training and assisting of technologically-challenged
individuals in today's real-world office and home computer environments.
o Quick learner, strong attention to detail, excellent communication
skills, exceptional ability to prioritize and multi-task under pressure.
o A lifetime of customer service and retail management experience including
client and employee conflict resolution in a broad range of work settings.
o Extensive knowledge of computer hardware and peripherals, including
installing, troubleshooting and maintaining small office and home
networks.
o Familiar with Microsoft Server 2003, Windows XP/Vista/7,
Exchange/Outlook, Microsoft Office Suite, Corel Draw, Norton Ghost,
Acronis True Image, Internet domain setup and configuration, HTML & Web
Design.
o Experience in the restore and re-imaging procedures for many different
manufacturer computer systems including Hewlett-Packard, Dell, Compaq,
Emachines and Gateway.
o Experience with computerized point-of-sale in various environments;
employee supervision, scheduling and labor management; product
presentation and merchandising, inventory control; loss prevention, cash
accounting and store budgeting.
Experience
5/2008 - PRESENT Independent Contractor/Self Employed
Computer Consulting/General Technology Help/Website Design
Experience in the field of PC troubleshooting and repair, as well as
numerous other general technical tasks in a wide variety of home and
office environments. Assist and advise clients in the setup of internet
domains and the design and maintenance of websites. PC repair/refresh and
break/fix contract work for major corporate clients on an as-needed basis.
Design flyers, brochures and other marketing materials for small
businesses.
2/2010 - PRESENT Banting's Nursery, Inc., Bridge City, LA
Cashier/Plant and Landscape Consulting
Seasonal/part time work in a high-volume retail plant nursery. Assist and
advise customers in the selection, care and purchasing of plants and
flowers.
1/2006 - 10/2008 Century 21 Richard Berry & Assoc., Inc., Harvey, LA
Technical Support/Marketing and Publishing
Managed all technical and computer related duties for a high-volume real
estate office. Assisted office support staff and real estate agents on
Windows-based computers using applications related to the marketing and
selling of real estate. Responsible for resolving all in-house computer
related issues as necessary. Gradually replaced all in-house computer
systems from older Windows-98 based PCs to new Windows XP/Vista computers
and configured all user data and settings to a Windows 2003 Server domain-
controlled environment.
9/2002 - 1/2006 Barrister Global Services Network, Inc., New Orleans, LA
Purchasing/Logistics/Technical Support
Experience (continued)
Assumed a wide range of responsibilities for a high-volume computer
warranty service company and call center. Duties included diagnosing,
troubleshooting, purchasing, testing, refurbishing and repairing computer
parts and systems. Also worked in telephone help desk technical support
assisting both home consumers and field technicians.
4/2001 - 8/2002 Computer Discounters, Inc., Metairie, LA
Computer Technician/Salesman
Sell, construct, repair, upgrade and troubleshoot IBM-PCs and peripherals
in a retail computer store and repair shop. Advised customers in the
purchasing of custom built computer systems and parts.
9/1999 - 3/2001 Hollywood Video, Inc., New Orleans, LA
Senior Manager
Managed all aspects of a profitable, high-volume video rental store.
10/1997 - 9/1999 General Cinema Theatres, Inc., Kenner, LA
Theatre Manager
Managed all aspects of a first-rate motion picture theater. Duties included
box office ticketing and accounting, concession stand management,
operation and maintenance of motion picture equipment, patron comfort and
satisfaction.
6/1993 - 9/1997 K & B Drug Stores, Inc., New Orleans, LA
Assistant Manager
Managed all aspects of a fast-paced retail drugstore in various locations.
Completed comprehensive two year management training program.
3/1981 - 6/1993 National Canal Villere Supermarkets, Inc., New Orleans, LA
Assistant Manager
Extensive experience working in a retail supermarket operation.
Education
John Ehret High School
General Studies, Graduated May 1983
Delgado Community College
Non-degree courses for personal enrichment.
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