Assistant Manager
Resume:
SUZANNE T. ARMSTRONG
**** *. ***** ******, #*-B, Castle Rock, Colorado 80104
303-***-**** (Cell/Voice Mail)
303-***-**** (Pager/Voice Mail)
********@*******.*** (E-Mail)
SENIOR-LEVEL ADMINISTRATIVE ASSISTANT
COMPUTER SKILLS
MS Word
MS Excel MS PowerPoint
MS Outlook
MeetingPlace
QuickBooks Pro Word Perfect
DisplayWrite 4
PC Docs
Contract Manager IncSpot/CSC
PowerBrief
Windows NT
Windows 2000 Windows XP
Internet Explorer/Netscape
STRENGTHS
o More than 15 years experience as a senior-level executive
assistant to top corporate officers.
o Extensive corporate legal experience supporting Corporate
General Counsel, as well as Corporate Business and Government
Affairs officers.
o Outstanding communication skills - written and verbal.
o Ability to work with people at all levels of the corporation.
o A results-oriented team player and a creative problem solver
- exercising good judgment, remaining flexible under pressure
and maintaining a pleasant and professional attitude in all
situations.
o Strong typing (80-90+ wpm) and transcription skills.
o Extremely detail oriented and organized perfectionist.
o Ability to see the big picture, see what needs to be done,
and get it done.
o Ability to anticipate Executive's needs.
PROFESSIONAL EXPERIENCE
11/08 - 04/10 HR OPERATIONS SPECIALIST II
Contract Assignment-Littleton, CO:
Howroyd Wright Employment Agency dba: Appleone
. Administrative assignments and projects working at Aurora Bank
FSB for Operations in their Human Resources Dept.
. Created procedures, with examples, for each project.
3/07- 6/08 EXECUTIVE ASSISTANT, PROJECT
COORDINATOR, ADMINISTRATIVE ASSISTANT
Temporary Assignments-Englewood/Littleton, CO:
Toda
y
s
S
t
a
f
f
i
n
g,
L
a
k
e
s
h
o
r
e
S
t
a
f
f
i
n
g,
A
T
-
T
e
c
h
. Administrative assignments working for executives as an
Executive Assistant in the Human Resources Dept., and as an
Administrative Assistant in the Facilities and Finance Depts.
at Aurora Loan Services and as a Project Coordinator in the
Records Dept. at HopeOnline Learning Academy.
. Created procedures, with examples, for each assignment.
5/05 - 10/06 LEGAL ASSISTANT
ICG Communications, Inc. -
Englewood, CO (I also worked for ICG 12/99-5/02
Legal Department
and 7/03-12/03: A total of 4 years, 4 months.)
Level 3 Communications, Inc.
purchased ICG on 5/31/06. Consequently, I was laid off with
other members of my department effective 10/6/06. However, I
was offered opportunities with Level 3 in their Broomfield
office which was not an option for me since I live in Castle
Rock, CO.
. Provided executive administrative and legal secretarial
support to the VP & General Counsel and his staff consisting
of two Directors, two Managers and two Administrators.
. Provided administrative support to the CFO/Secretary and
Controller on special projects.
4/04 -12/04 EXECUTIVE ASSISTANT
First Data Corporation - Englewood,
CO
Human Resources
. Provided executive administrative and secretarial support to
the Vice President of Human Resources.
. Also supported the Director, Manager and HR Generalist.
7/03 -12/03 LEGAL ASSISTANT/EXECUTIVE ASSISTANT
- CONTRACTOR
ICG Communications, Inc. -
Englewood, CO (I also worked for ICG 12/99-
5/02.)
Legal and Business & Government
Affairs
. Provided administrative support as Legal Assistant from 07/01-
07/18/03 to the EVP & General Counsel's staff.
. Provided support as Executive Assistant from 07/21-12/19/03 to
the SVP of Business & Government Affairs (now Carrier
Operations) and his staff.
7/02 - 6/03 EXECUTIVE & PERSONAL ASSISTANT
TO CEO and President - CONTRACTOR
The Communiqu Group, Inc. -
Centennial, CO
Marketing Think Tank, Award-
winning Creative Shop & Sales Consulting Company
. Provided a broad range of executive and personal
administrative and secretarial support and services to the
CEO and President.
. Acted as the single point-of-contact for the sales
organization.
. Coordinated marketing sponsored trade shows and seminars;
data gathering, organization and dissemination; travel
arrangements and logistics.
. Received, handled, distributed and followed up on all calls
from customers and sales prospects.
. Typed, proofread, disseminated and tracked all sales-related
correspondence, proposals, envisioning/brandscaping
presentations and reports.
. Drafted correspondence, forms, e-mail responses, agendas and
materials for meetings and presentations, proofing for
content, continuity and accuracy.
. Gathered, organized and disseminated pertinent sales,
customer and prospect data.
. Provided efficient, professional and confidential day-to-day
office operations and scheduling, including meetings,
conference calls, and travel coordination.
. Managed, coordinated, and organized multiple/diverse
priorities and tasks simultaneously.
. Worked independently, requiring minimal supervision, solving
problems and meeting deadlines.
. Prepared/reconciled expense reports and processed invoices.
. Organized, inventoried, indexed, created and maintained new
filing systems and processes for both the CEO and the
President.
12/99 - 5/02 EXECUTIVE ASSISTANT TO SENIOR
CORPORATE OFFICERS
ICG Communications, Inc. -
Englewood, CO
Legal and Business & Government
Affairs
. Served as a Senior Executive Assistant, supporting the EVP
General Counsel/Corporate Secretary, the SVP of Business &
Government Affairs, and the SVP of Government Affairs.
Supported the EVP of Government Affairs on special projects.
. Performed special projects for the CEO.
. Responsible for complete, executive-level administrative and
secretarial support.
. Managed, coordinated, and organized multiple/diverse
priorities and tasks simultaneously.
. Worked independently, requiring minimal supervision, solving
problems and meeting deadlines.
. Provided efficient, professional and confidential day-to-day
office operations and scheduling, including meetings,
conference calls, and travel coordination.
. Effectively interacted with all levels of management,
demonstrating strong communication skills.
. Provided proficient/accurate calendar management with
excellent follow-up procedures.
. Drafted correspondence, forms, e-mail responses, agendas and
materials for staff meetings.
. Produced, edited and maintained complex spreadsheets,
reports, and presentations; word processing of monthly Board
Meeting minutes and legal contracts from redline/strikeout
drafts to final documents, proofing for content, continuity
and accuracy.
. Prepared/reconciled expense reports and processed invoices.
. Dedicated and attentive to details, achieving consistent
results with a high degree of accuracy.
. Resolved departmental computer, phone and equipment problems;
ordered new equipment when required; coordinated and
organized departmental moves.
. Ordered/maintained supplies; answered multi-line phones;
organized, inventoried, indexed, created and maintained new
filing system for executives' legal, correspondence and
personnel files.
7/97 - 11/99 SENIOR-LEVEL EXECUTIVE ASSISTANT
Various Temporary Assignments - Denver, CO
. While pursuing permanent position, contracted through Denver
employment agencies and accepted senior-level administrative
assignments working for executives at AT&T BIS, BEA Systems,
Inc., MediaOne, and Digital Equipment Corporation.
. Handled all senior-level administrative duties.
. Created procedural manuals, with examples, for each
assignment.
10/94 - 10/96 LEGAL/EXECUTIVE ASSISTANT TO VP OF
BUSINESS AND LEGAL AFFAIRS
MCA Records, Inc. (MCA Music Entertainment Group) - Universal
City, CA
. Performed routine and general secretarial responsibilities,
including processing of all incoming paperwork, word
processing and transcription of legal contracts (recording,
publishing and licensing) - from redline/strikeout drafts to
final documents.
. Word processing, transcription and/or drafting of
correspondence, forms, payment requests, and telephone
conversations.
. Researched, prepared and processed artists' payments.
. Interacted with all levels of management.
. Scheduled/coordinated appointments and meetings.
. Maintained files; updated various lists.
. Answered multi-line phones.
. Organized, inventoried, indexed, and set up Legal Assistant's
files.
. Set up and created Legal Assistant's word processing log,
messenger log, disk files, departmental forms (for Vice
President as well) and Legal Assistant's Instructions and
Procedural manuals with examples.
4/93 - 10/94 FHP, Inc. - Van Nuys, CA
ADMINISTRATIVE SECRETARY TO
MANAGER, QUALITY MANAGEMENT (8/94-10/94)
. Responsible for all general administrative support to the
Department Manager and to the Quality Management Specialists
for the Camarillo, Van Nuys, and West LA offices.
. Processed all incoming paperwork.
. Word processing and transcription of correspondence, forms,
monthly management reports, chart review reports, meeting
minutes, and data entry for tracking purposes.
. Interacted with all levels of management.
. Scheduled/coordinated appointments, meetings as well as
routine office operations.
. Ordered supplies.
. Initiated new department systems: Organized, inventoried,
indexed and set up Department Manager's files; set up and
creation of word processing log, forms, and procedural and
new form manuals.
. Won company contest for 1994 slogan suggestion for use on all
of FHP's brochures:
"#1 in Quality Commitment"
ADMINISTRATIVE SECRETARY TO DIRECTOR OF PLANS (4/93-8/94)
. Supported the Director of Plans as well as the Plan Manager
for District 2.
. Performed routine and general secretarial responsibilities,
which included processing of all incoming paperwork; word
processing and transcription of correspondence, forms,
monthly management reports, contracts, meeting minutes, and
telephone conversations.
. Researched and prepared monthly management reports.
. Handled credentialing and tracking of physicians.
. Interacted with members, physicians and hospitals as well as
all levels of management.
. Scheduled/coordinated appointments, meetings as well as
routine office operations and maintained management
calendars.
. Initiated new department systems: Organized, inventoried,
indexed and set up plan management files; set up and creation
of word processing log, disk files, forms and procedural
manuals.
3/91 - 3/93 OFFICE ADMINISTRATOR
ROLM - A Siemens Company - Woodland Hills, CA
. Provided executive secretarial/administrative support for the
Sales and Systems Engineering Managers and Major Accounts
Unit for this Telecommunications company.
. Managed all facility operations, internal and external;
repairs, purchases/inventory and equipment maintenance.
. Provided primary word processing support for the Marketing
staff, Technical Marketing staff, Department Managers,
Administration and Branch Manager for the Los Angeles Branch.
. Organized Word Processing Department. Created word
processing procedural manual, request forms, log, disk index
manual, forms manual, and instructions for word processing
requests. My procedures were implemented in two other office
locations.
. Trained word processing personnel in three (3) office
locations in word processing procedures, proposal procedures
and WordPerfect 5.1/Lotus 1.2.3. Provided word processing
and WordPerfect technical instruction/support for branch
staff on an on-going basis.
. Earned several awards and honors during employment: with
ROLM:
> Informal Award, May 1991
> Informal Administration Award, July 1991, plus $75
> ROLM Administrator for 2nd Quarter, 1991, plus $250 (After
3 months in position)
> ROLM Administrator for the Month of September 1991
> Informal Administration Award, November 1991, plus $100
> ROLM Administrator of the Year, 1991, plus $375 (After 1st
9 months in position)
> Quarterly Sales Service Team Award, September 1992, plus
$150
> Informal Award, January 1993
Contact this candidate