Manager Engineer
Resume:
Shriharsha Bhat
Address : *** ********* ***, *** #*, Sunnyvale, CA 94086
Cell : 408-***-****
Email : **************@*****.***
Summary
Around 10+ years of rich experience in Software Industry of which last 2+
years has been to manage the Delivery Engagement between Client and my
Offshore Team spread over different geographical locations @ India
Solely responsible to Manage, Maintain and Improve Client Relationship
Competent in different Project Management activities such as Scope
Management, Quality Management, Time Management, Human Resource
Management, Risk Management & Communication Management.
Good experience in collaborating, coordinating and facilitating the work
across various offices (Human Resource, Legal, Sales, Finance, Admin, IT)
ensuring maximum customer satisfaction.
Competent in Resource Management spread over different geographical
locations - Mumbai (India), Bangalore (India) and US (San Mateo,
California) with a strong workforce of 80+ members
Prepare Schedule & Effort Estimation proposals for successful
implementation and delivery of client products and projects
Good hands-on experience in preparation and presenting Cost Estimation
Proposals to clients
Ability to quickly Identify, Evaluate, Propose and Close Business
Development Opportunity
Excellent hands-on experiences in using Bug tracking tools - Rational
ClearQuest & Bugzilla, Automation tools - SilkTest, Rational Robot &
WinRunner and with good exposure to Shell Scripting
Work closely with Offshore Managers to ensure that the delivery
milestones are met with adherence to agreed quality requirements
Provide quality Technical support for large Web and SAAS modeled
applications by managing and performing Functional, Compatible,
Regression and Automation Testing.
Ability to define new/modify existing processes to ensure successful
delivery of projects
EMPLOYMENT HISTORY
Employer Period Role/Designation
Ness USA, Inc. Feb 2008 - Present Engagement Manager/
San Jose, California, USA Program Manager
Ness Technologies India Pvt. Oct 2007 - Feb 2008 Manager QA
Ltd. Mar 2006 - Sep 2007 Lead QA
Bangalore, India
First Indian Corporation Jul 2005 - Feb 2006 Tech Lead
Pvt. Ltd.
Bangalore, India
ZapApp India Private Ltd. Jul 2003 - Jun 2005 Senior Quality Engineer
Bangalore, India
ObjectOrb Technologies Pvt. Oct 2001 - Jul 2003 Member Technical Staff
Ltd.
Bangalore, India
NetKraft Private Ltd. Nov 2000 - Jul 2001 Associate Software
Bangalore, India Engineer
Binary Semantics Ltd. Jan 2000 - Oct 2000 Software Engineer
Bangalore, India
TECHNICAL EXPERIENCE
Tools & Packages Rational Robot, WinRunner, SilkTest 6.5.1, SilkTest
2009, Rational ClearQuest, Bugzilla 2.16.7/ 3.2.5, Load
Runner
Developer 2000 with Forms 5.0 and Reports3.0,
Cygwin, JIRA, Perforce, DbVisualizer
MS Word, MS Excel, MS Project, MS PowerPoint
Languages/ Scripting Java, C, C++, HTML, JSP, Servlets, XML, Shell Scripting
Environment Windows 95/98/NT/XP, iMac 9.0
Database Oracle 8.0
Education:
. Bachelor of Engineering (Electronics) from Datta Meghe College of
Engineering, Mumbai University, Maharashtra, India.
. Masters in Computer Engineering and Software Technology from GEBBS India
Ltd., Mumbai, Maharashtra, India with Grade A
PROFESSIONAL EXPERIENCE
Ness USA, Inc. CA, USA Feb
2008 - Present
Engagement Manager/ Program Manager
Description: Working for a client - Dorado Corporation situated @ San
Mateo, CA, USA.
Dorado is a product development organization that builds mortgage products
used for home loan origination, processing and closing of these loans. Few
of their mid/ large size customers include banks/ financial institutions
like Chase, Washington Mutual, Lehman Brothers, CountryWide, First Horizon,
GMAC, PHH and many more.
Responsibilities:
. Drive and Participate in the Weekly Operations and Monthly Steering
Committee Calls between clients and Offshore EDC Delivery Managers
. Manage and coordinate the Project Delivery efforts with respective
project managers
. Prepare and project Cost Estimations for offshore resource travel
requirement based on project needs.
. Participate in Business Development or Strategic Meetings to explore new
avenues of business growth.
. Suggested and Implemented an improved processes in different areas such
as Project Communication, Travel, Interview & Hiring to help the smooth
functioning of engagement between Ness and Dorado.
. Plan and facilitate a smooth transfer of resources from Offshore to
Onshore Center, thereby increasing the onsite billing headcount and
increasing the revenues for the company.
. Track and ensure that the training of new resources is accomplished as
per agreed process & standards; take proactive corrective actions
whenever needed.
. Manage the onsite resource billings to ensure that onsite billing
forecasts are met.
. Involve in project initiation meetings/ gatherings and understand the
scope of the project either from the Development or QA perspective
. Lead the estimation and negotiation effort in accomplishing a project
tasks
. Facilitate an improved communication between Dorado and Customer Delivery
(CD) /Product Engineering (PE) Extended Development Centers (EDC) @
Mumbai and Bangalore teams.
. Ensure that the EDC is enabled to take on additional work with right
knowledge, skill and infrastructure.
. Anticipate program/project release issues and take corrective actions to
resolve and achieve timely delivery of the project tasks to the clients.
. Work closely with the US team to improve the quality of deliverables from
CD/PE EDC. This would require regular meeting with US team to gather
formal feedback and pass on these inputs to the EDC managers.
. Regular discussion with EDC managers to be aware of the issues being
faced by EDC team and discuss it with Dorado managers
Ness Technologies India Pvt. Ltd., Bangalore, India
Oct 2007 - Feb 2008
Manager QA
Description: Working for a client - Dorado Corporation situated @ San
Mateo, CA, USA.
Dorado is a product development organization that builds mortgage products
used for home loan origination, processing and closing of these loans. Few
of their mid/ large size customers include banks/ financial institutions
like Chase, Washington Mutual, Lehman Brothers, Countrywide, First Horizon,
GMAC, PHH and many more.
Responsibilities:
. Responsible for the QA efforts/ deliverables carried out by 3 off-shore
teams involved in testing of PriceMaster, ChannelMaster and developing of
scripts using different Automation Tools like QTP and SilkTest.
. Coordinating the testing effort with on-shore Project Managers
. Ensuring the QA effort finishes as per schedule
. Analysis of Defects reported and Bug Escapes
. Analysis of Resource Productivity and creation of Metrics for tasks
carried out by the team
. Analysis of Schedule and Effort Metrics
. Projecting the QA teams effort over different Quarters for Steering
Committee Meetings
. Encouraging the team members for new QA initiatives
. Recognizing the team members' contribution towards projects.
. Responsible for periodic performance reviews and appraisals of the team
members
. Was responsible in developing a new Automation FrameWork for "Flare
Automation". The entire automation was achieved by Shell scripting
. Debugging of Shell Scripts used for Nightly Build process incase of build
failures due to scripts
. Participate in-house Testing, Process and Center Of Excellence (COE)
Councils
Ness Technologies India Pvt. Ltd., Bangalore, India
Mar 2006 - Sep 2007
Lead QA
Description: Working for a client - Dorado Corporation situated @ San
Mateo, CA, USA.
Dorado is a product development organization that builds mortgage products
used for home loan origination, processing and closing of these loans. Few
of their mid/ large size customers include banks/ financial institutions
like Chase, Washington Mutual, Lehman Brothers, Countrywide, First Horizon,
GMAC, PHH and many more.
Responsibilities:
. Coordinating the testing effort with my on-shore QA Managers
. Allocation and Planning of Daily tasks for my team members
. Analysis of the Requirement Specifications
. Estimating the testing effort for the features
. Writing Test Plan and Test Cases
. Reporting of defects using Bugzilla
. Analysis of Defects reported
. Analysis of Resource Productivity and creation of Metrics for different
tasks carried out by my team
. Was responsible for the Automation Framework developed for PNC client
using SilkTest
First Indian Corporation Pvt. Ltd., Bangalore, India
July 2005 - Feb 2006
Tech Lead
Description: Working for a client - Dorado Corporation situated @ San
Mateo, CA, USA.
Dorado is a product development organization that builds mortgage products
used for home loan origination, processing and closing of these loans. Few
of their mid/ large size customers include banks/ financial institutions
like Chase, Washington Mutual, Lehman Brothers, Countrywide, First Horizon,
GMAC, PHH and many more.
Responsibilities:
. Coordinating the testing effort with my on-shore QA Manager
. Analysis of the Requirement Specifications
. Estimating the testing effort for the features
. Writing Test Plan and Test Cases
. Reporting of defects using Bugzilla
ZapApp India Pvt. Ltd., Bangalore, India
Jul 2003 - Jun 2005
Senior Quality Engineer
Description: Working for a client - Dorado Corporation situated @ San
Mateo, CA, USA.
Dorado is a product development organization that builds mortgage products
used for home loan origination, processing and closing of these loans. Few
of their mid/ large size customers include banks/ financial institutions
like Chase, Washington Mutual, Lehman Brothers, Countrywide, First Horizon,
GMAC, PHH and many more.
Responsibilities:
. Analysis of the Requirement Specifications for a lot of important modules
like: EZEvaluation Exception
. Estimating the testing effort for the features
. Writing Test Plan and Test Cases for the modules
. Reporting of defects using Bugzilla
. Involved in designing the automation framework for Smoke Test
ObjectOrb Technologies Pvt. Ltd., Bangalore, India
Oct 2001 - Jul 2003
Member Technical Staff
Description:
ObjectOrb is a product development organization that builds healthcare
products. It provides software solutions that are aimed at maximizing your
returns via healthcare information xchange. Its healthcare focus and
product strategies revolve around making healthcare information available
at a click of a button.
Responsibilities:
As a Module Leader my responsibility domain included
. Analysis of the Requirement Specification
. Design Automation framework
. Estimating the test effort for module and maintaining the test
schedules
. Impact analysis of the defect fixes by the development team
. Allocation of the tasks among the team
. Coordinating the testing tasks with the Development, Build and the
Release team.
. Writing Test Plan, Use Cases and Test Cases for the modules.
. Review of test documents, automation scripts and defect reports
. Analysis of the defects reported by the testing team
As a Team Member my responsibility domain included
. Understanding the requirement specification
. Writing of Test Cases and creating test data
. Functionality, compatibility and regression testing
. Generating automation scripts using Rational Robot
. Execution of test cases. Adhoc, manual and End-to-End testing
. Reporting of defects using Bugzilla
Apart from the above responsibilities, I contributed as a 'Quality
Champion' (QC) for the QA Team. As a QC, I had to ensure that QMS process
is understood and followed in the team. Overlook the testing and review
process and ensure that the documentation standards conform to the QMS
defined standards and process.
NetKraft Pvt. Ltd., Bangalore, India
Nov 2000 - Jul 2001
Associate Software Engineer
Description:
I was involved in QA of 2 web products: Kodak Picture Center and
PhotoSurf.com.
Kodak Picture Center: The digital photography market had all the classes of
consumer and professional photographers and hobbyists. Secure storage and
sharing facility for registered members. The digital photos can be uploaded
from the film rolls onto the site. This web application helped the
registered members to share the photos with the family members and friends
present in any corner of the world
PhotoSurf.com: Photosurf.com aims to convert every photographer into an
ePhotographer. Secure storage and sharing facility for registered members.
Ecommerce through gifts, (r) ePrints and other unique ePhoto merchandise.
Provide ePhoto related Web Content such as news, contents, public ePhoto
displays etc. Digital photos can be stored and edited on a computer and
easily transmitted across the networks and mobile phones.
Responsibilities:
. Understanding the project's features and functionality
. Preparation of Test Cases
. Execution of Test Cases
. Rigorous random and manual testing on the system
. Functionality, compatibility and regression testing
. Reporting the defects using Rational ClearQuest bug-tracking tool.
Binary Semantics Ltd., Bangalore, India Jan
2000 - Oct 2000
Software Engineer
Description: Working for a client - Coca-Cola Bottling Co. situated @
Bangalore, India
Responsibilities:
. Interaction with the client to understand the user requirements
. On-site designing and development of new reports using Oracle and
Developer 2000
. Customization of reports as per the user needs
. Implementing the reports across the client organization
CERTFICATIONS & HONORS:
. Recipient of "Employee of the Year: 2006 - 2007" @ Ness Technologies
India Pvt. Ltd
. Recipient of "Quarterly Award - Q2 2006" @ Ness Technologies India
Pvt. Ltd
Visa & Work Status:
. Current Visa Status : Green Card or Permanent Resident Card
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