Customer Service Sales

Shamone M. Fisher

** ****** ***** *** **

Irvington, NJ 07111

803-***-****

**************@*****.***

Objective

To obtain long terms employment with a well established organization where I may fully

utilize my skills and abilities.

Education

• Currently attending Sanford Brown Institute

• Certificate in Business Administration

.

Professional Skills and Knowledge

• Administrative Experience

• Knowledge of Microsoft Word, Excel and Power Point

• Communication and team building skills

• Able to multitask in a pressured environment

Work History

Saveology.com South Plainfield, NJ

Client Service Rep 2009-2010

• Answered large volume of calls daily

• Achieved Large Sales Quota

• Handled escalated supervisor issues

Verizon Wireless Columbia, SC

Lead Customer Service Rep 2008-2009

• Selected to promote and lead call center initiative

• Resolved high level customer complaints

• Implemented new practices within the department to achieve daily goals

The Home Depot Columbia, SC

Kitchen Designer 2004-2008

• Developed plans for kitchens via company software

• Coordinated customers home improvement

• Answered phones in a timely manner

References available upon request

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