Customer Service Administrative Assistant

Location:

Posted:

September 09, 2010

erika tooley

Administrative Professional

Strong research and analytical skills. Excellent negotiation and customer service skills. Pays close attention to detail.

Exceptional verbal and written communication skills. Meets stringent deadlines while maintaining accuracy. Demonstrated

ability to adapt to changes and work well under pressure. Proficient in Excel, Word, Publisher, PowerPoint and Outlook.

Experience

Edward waters college– jacksonville, fl 2008 to 2010

C.L.I.M.B. Program Coordinator

Recruit non traditional adult students through employee sponsored education fairs, career fairs and faith based

organizations.

Provide academic advising to students up through the completion of their degree. Evaluate transcripts to ensure that

students have the appropriate courses to successfully complete the program.

Responsible for the planning and scheduling of cohorts. Ensure that qualified instructors are available to facilitate

scheduled courses. Assist incoming students with the registration process.

Conduct end of program audits to ensure that students have met all necessary requirements for graduation.

Keller williams realty jacksonville – jacksonville, fl 2006 to 2008

Real Estate Agent

Worked with buyers and negotiated the best terms on their behalf.

Educated buyers on the home buying process and various loan products available.

Assisted homeowners with the sale of their home through a comprehensive marketing plan.

Housing partnership of northeast florida – jacksonville, fl 2004 to 2006

Administrative Assistant – Real Estate Development

Responsible for property management of the commercial office building and vacant lots located in the Pine Forest

community.

Developed a marketing and outreach plan for the Pine Forest Development project which resulted in a pipeline of 10

potential homebuyers.

Educated potential homebuyers on various programs available to make homeownership affordable and possible.

Assisted in the project management of new construction project.

Aided in the recruitment and management of volunteers for various community service projects.

Contributed writings to Florida Times Union, Neighborhoods Magazine and HP newsletter on behalf of the Housing

Partnership.

Education

jacksonville university – jacksonville, fl

Bachelor of Science in Marketing, 2004

Erika Tooley Resume Page 1