Customer Service Sales

ROY EASO

*** **** ****** **

Arlington, Tx-*****

Telephone: 702 - 824 - 0127

E-mail: *******@*******.***

OBJECTIVE

hard working individual who has supervisory and leadership experience with

strong computer skills.

PROFILE

. Strong Work Ethic

. Team Player

. Customer service

. Excellent in Microsoft Excel, Word and PowerPoint.

. Desktop Support

. MCSE

. Typing Speed:60wpm

EDUCATION

Certifications

1. Microsoft Certified Systems Engineer [MCSE]

2. Microsoft Certified Professional [MCP]

3. Certifies Nurse Assistant

4. BLS Certified

Degree

1. Master of Commerce

2. Bachelors of Commerce

EMPLOYMENT

1. AT&T - Premises Technician

2. Home Depot - Sales Associate

3. K-Mart - Sales Associate

4. Seven Eleven - Sales Associate

5. UPS Teleservices - NETWORK TECHNICIAN

. Conducted service calls from UPS stores throughout the country and

Responds quickly and effectively to solve customer challenges.

. Technical Support providing to the UPS Stores for the Network

connectivity, Internet Connectivity, Software, billing and Computer

hardware installation and trouble shooting, Installation of scales

workstation etc.

. Troubleshooting done by remote accessing Computers in the Store.

. Provided support to Point of sales hardware and Software.

. Maintaining up to date knowledge of equipment for service.Maintained

proper and updated documentation.

6. Chemmanur Academy and Systems Pvt Ltd. - Manager IT

. Installation and configuration of Microsoft Operating Systems,

Hardware, Software and Network connectivity solutions.

. Assemble and configure computers, printers, peripherals, network

components and associated services for deployment

. Troubleshooting and determining the causes of Computer hardware and

software problems and device errors and failures.

. Training for Staff Members and communicates with staff to diagnose

problems and keep them informed on technical issues.

. As a Service Technician provides Technical Support for sales and

existing service with customers.

. Responds quickly and effectively to solve customer challenges.

. Maintain quality control/satisfaction, constantly seeking new ways to

improve customer service.

. Asset custodian of entire Computer Hardware and Maintains database of

computer equipment configurations, service, warranties and problem

reports.

. Managing the deliveries of all configured computer other equipment to

the branch offices for deployment and from branches as needed.

. Led cross functional team (Field Technician, Network Specialist,

Faculties, Manager) which included 75 staff members from 7 different

branches.

Contact this candidate