Forrest Nash Walthall III

**** ******** **** **.

Hernando, MS 38632

Cell: 901-***-****

ablb5y@r.postjobfree.com

Technical Skills

Typing speed 70-80 wpm

Working knowledge of platforms such as Windows 95, 98, NT, Office, 2000, XP

Home/Office, and Vista

Working knowledge of Microsoft Word, Excel, Outlook and PowerPoint

MSDOS utilization

Minor networking installation and configuration

Professional Experience

Flextronics/Verizon Wireless

January 2010 to present

. Serve as face to face technical support for customer's wireless issues

. Troubleshoot all aspects of wireless devices and assist with account

support

. Face to face sales support for all products and services offered.

Merchandising Investments

November 2009 to January 2010

. Performed store inventory resets per planogram charts

. Constructed shelving, signage and displays

Advanced Communications Inc.

July 2009 to November 2009

Fulfillment Installation Technician

. Installed telecommunications services to include cable television,

high speed internet and digital voice phone to residential and

commercial locations.

. Set routes and met on time guarantee goals

Schneider Janitorial Inc. Building and Grounds Maintenance

June 2008 to March 2009

Grounds Maintenance/ Delivery Driver

. Responsible for cleaning grounds of clients properties

. Examine areas where there is a safety concern and correct it

. Safe operation of forklifts to assist in job capabilities

. Delivery of client freight overload with us of straight truck

. Inner office Janitorial work

Millington Telephone Company/Bigriver Internet

October 2007 to June 2008

Tier II Technician

Handled all escalations from our level 1 support representatives

Executed a high level of inbound and outbound customer calls as well as

emails by customer needing assistance with DSL connectivity issues as well

as networking configurations

Provided effective and consistent technical Support resulting in first call

resolution

Working knowledge of all pc types as well as modems to ensure accurate

compatibility as well as exceptional performance

Golden Moon Casino, Choctaw, MS

April 2007 to October 2007

Slot Technician II

Project leader for all conversions, moves or upgrades

Exceptional guest service for both internal and external guests

Working knowledge of all tools necessary for electronics and hardware

maintenance

High level troubleshooting skills with accuracy and drive for end

resolution

Unsupervised work using the company's best interest in mind

Able to perform RAM clears on all gaming devices

Proficient in SDS and SMS communication systems

Taylor Communications, Cordova, TN

October 2006 to April 2007

Technician

Smith & Nephew Efresh project: Hardware/Software updates, repair,

replacements and installations for internal clients across large campus

Hilton Hotels Domain Migration Project: Responsible for migrating company

workstation domains to form a single multi-use domain server, end user

contact to ensure working status and answer any technical questions and

instructions

Cingular Wireless, Memphis, TN

June 2006 to October 2006

Customer Service Representative

High volume inbound/outbound customer contact

Effectively handle wireless billing issues and payments

Account updates to include upgrades, activation's/cancellations and plan

changes

High level troubleshooting capabilities for customers with wireless device

issues

MCI/Verizon Business, Bartlett, TN

September 2005 to May 2006

Relay Operator

Duties include relaying telephone calls for the deaf, hard of hearing or

speech disabled

High level typing speed between 70-80 wpm to maintain conversation flow.

Hollywood Casino, Tunica, MS

October 2002 to September 2005

Slot Attendant/Slot Technician

Slot Attendant duties included slot machine hopper fills, Jackpot payouts

and high quality guest service both internal and external

Assisting guests with a multitude of issues ranging from comp card

assistance, replacement and instruction to game reference, education and

self service

Slot Technician duties included the troubleshooting, maintenance and repair

of all gaming devices on the casino floor

Electronics aptitude to be able to diagnose internal issues with the game

or hardware components involved in the machines operation

Continuous use of electronics testing equipment for monitors, NT boards and

gaming CPU boards

Centex Hometeam Security, Dallas, TX

July 2001 to October 2002

Central Station Operator

Monitored home and business security alarm systems via PC terminal

nationwide

Handled high volume of inbound/outbound calls to and from customers as well

as law enforcement, Fire Department and EMT personnel

Education

Munford High School: 1994 to 1998 - High School Diploma achieved

Northwest MS Community College 2004 to 2005; General Studies

Penn Foster Online College: 2008 - Present; Computer Science

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