Customer Service Technician
Resume:
Forrest Nash Walthall III
Hernando, MS 38632
Cell: 901-***-****
**********@*****.***
Technical Skills
Typing speed 70-80 wpm
Working knowledge of platforms such as Windows 95, 98, NT, Office, 2000, XP
Home/Office, and Vista
Working knowledge of Microsoft Word, Excel, Outlook and PowerPoint
MSDOS utilization
Minor networking installation and configuration
Professional Experience
Flextronics/Verizon Wireless
January 2010 to present
. Serve as face to face technical support for customer's wireless issues
. Troubleshoot all aspects of wireless devices and assist with account
support
. Face to face sales support for all products and services offered.
Merchandising Investments
November 2009 to January 2010
. Performed store inventory resets per planogram charts
. Constructed shelving, signage and displays
Advanced Communications Inc.
July 2009 to November 2009
Fulfillment Installation Technician
. Installed telecommunications services to include cable television,
high speed internet and digital voice phone to residential and
commercial locations.
. Set routes and met on time guarantee goals
Schneider Janitorial Inc. Building and Grounds Maintenance
June 2008 to March 2009
Grounds Maintenance/ Delivery Driver
. Responsible for cleaning grounds of clients properties
. Examine areas where there is a safety concern and correct it
. Safe operation of forklifts to assist in job capabilities
. Delivery of client freight overload with us of straight truck
. Inner office Janitorial work
Millington Telephone Company/Bigriver Internet
October 2007 to June 2008
Tier II Technician
Handled all escalations from our level 1 support representatives
Executed a high level of inbound and outbound customer calls as well as
emails by customer needing assistance with DSL connectivity issues as well
as networking configurations
Provided effective and consistent technical Support resulting in first call
resolution
Working knowledge of all pc types as well as modems to ensure accurate
compatibility as well as exceptional performance
Golden Moon Casino, Choctaw, MS
April 2007 to October 2007
Slot Technician II
Project leader for all conversions, moves or upgrades
Exceptional guest service for both internal and external guests
Working knowledge of all tools necessary for electronics and hardware
maintenance
High level troubleshooting skills with accuracy and drive for end
resolution
Unsupervised work using the company's best interest in mind
Able to perform RAM clears on all gaming devices
Proficient in SDS and SMS communication systems
Taylor Communications, Cordova, TN
October 2006 to April 2007
Technician
Smith & Nephew Efresh project: Hardware/Software updates, repair,
replacements and installations for internal clients across large campus
Hilton Hotels Domain Migration Project: Responsible for migrating company
workstation domains to form a single multi-use domain server, end user
contact to ensure working status and answer any technical questions and
instructions
Cingular Wireless, Memphis, TN
June 2006 to October 2006
Customer Service Representative
High volume inbound/outbound customer contact
Effectively handle wireless billing issues and payments
Account updates to include upgrades, activation's/cancellations and plan
changes
High level troubleshooting capabilities for customers with wireless device
issues
MCI/Verizon Business, Bartlett, TN
September 2005 to May 2006
Relay Operator
Duties include relaying telephone calls for the deaf, hard of hearing or
speech disabled
High level typing speed between 70-80 wpm to maintain conversation flow.
Hollywood Casino, Tunica, MS
October 2002 to September 2005
Slot Attendant/Slot Technician
Slot Attendant duties included slot machine hopper fills, Jackpot payouts
and high quality guest service both internal and external
Assisting guests with a multitude of issues ranging from comp card
assistance, replacement and instruction to game reference, education and
self service
Slot Technician duties included the troubleshooting, maintenance and repair
of all gaming devices on the casino floor
Electronics aptitude to be able to diagnose internal issues with the game
or hardware components involved in the machines operation
Continuous use of electronics testing equipment for monitors, NT boards and
gaming CPU boards
Centex Hometeam Security, Dallas, TX
July 2001 to October 2002
Central Station Operator
Monitored home and business security alarm systems via PC terminal
nationwide
Handled high volume of inbound/outbound calls to and from customers as well
as law enforcement, Fire Department and EMT personnel
Education
Munford High School: 1994 to 1998 - High School Diploma achieved
Northwest MS Community College 2004 to 2005; General Studies
Penn Foster Online College: 2008 - Present; Computer Science
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