Customer Service Sales

John Lee

*** ********* ****** *****

Saint Paul, Minnesota 55105

Phone: 952-***-****

E-Mail: ***********@*****.***

SUMMARY OF QUALIFICATIONS

My experiences in the areas of manufacturing, customer service, distribution and the

military have uniquely qualified me with a variety of problem solving skills.

These skills have positioned me to contribute quickly to your organization’s objectives.

Key areas of strength include the following:

• Excellent written and interpersonal communication skills

• A proven aptitude for quickly learning and mastering new tasks

• Adaptability to change

EXPERIENCE

Customer Service - (August, 2008 – April, 2010)

Waytek, Inc., Chanhassen, MN

Managed incoming phone, fax and e-mail orders from domestic and international

customers. Quickly adjusted to changing customer requirements to perform the

following key responsibilities:

• Resolved order discrepancies and complaints

• Communicated product inventory details

• Provided pricing quotes on standard products and special orders

• Created new accounts

Additional responsibilities allowed me to be the primary point of contact for Waytek,

Inc., customers while providing back-up administrative support for the Main Customer

Reception area.

Shipping – (May, 2006 – July, 2008)

Waytek, Inc., Chanhassen, MN

Provided team leadership for shipping personnel by validating accuracy of outgoing

domestic and international customer shipments. Determined best shipping method to

meet both Waytek and customer requirements.

Siding Contractor/Office Coordinator - (1998 - 2004)

American Residential Exteriors, Prior Lake, MN

Co-founded business. Responsible for both cold-call residential sales and product

installation. Annual gross sales estimated at $1.25 MM. As the company expanded,

assumed responsibility to manage office. Responsibilities included budgeting, payroll,

accounts receivable and payable, supplier relationship management and creation of

commercial credit agreements.

Warehouse/Shift Supervisor - (2000 - 2003)

Advantek Inc., Minnetonka, MN

Performed shipping, receiving, and order filling duties. Promoted to Shift Supervisor

with additional responsibilities including inventory control, cycle counts, building

security and employee training. Created comprehensive weekly activity reports for

management team.

Warehouse - (1996 - 1998)

United Stationer's Inc., Eagan, MN

Performed receiving and order filling duties. Responsible for determining final returned

product disposition.

Customer Sales - (1995 - 1998)

Kinney Shoe Corporation, Burnsville, MN

Performed sales duties within a retail atmosphere. Placed orders to restock merchandise.

Handled receiving of products. Performed inventory control. Created daily and weekly

profit and loss reporting for management team.

Production/Shift Leader - (1989 - 1996)

Josten's Inc., Burnsville, MN

Performed manufacturing processes on high school/college class rings and other

recognition products. Duties included highly detailed work using a microscope and

precision hand tools and operating a Computerized Numeric Control (CNC) Mill.

Promoted to Shift Leader with supervisory responsibility for three production employees.

Additional responsibilities included employee access, building security and employee

training.

EDUCATION

B.A., Business Administration/Economics - (2007)

Augsburg College, Minneapolis, MN

General Education - (2001)

Normandale Community College, Bloomington, MN

MILITARY

U.S. Army Reserve – (1988 – 1996)

Performed Medic and Pharmacy Technician duties.

Gulf War Veteran (1990 – 1991)

Honorable Discharge (1996)

REFERENCES

Available upon request.

Contact this candidate