Customer Service High School

** ********* *****

North Stonington, CT ***** 860-***-**** home

401-***-**** cell

***********@*****.*** email Jennifer Urgo

Experience 2004-Present The Tiki Guy's Surf Supply Westerly,

RI

Store Owner

Schedule appointments with vendors.

Paid all bills, reconcile checkbooks, manage payroll.

Place orders for merchandise as needed.

Conduct quarterly and year end reporting.

Maintain & update sales database and excel

spreadsheets.

Provide friendly sales and service to our customers.

1999-2005 The Washington Trust Company Westerly, RI

Customer Service Representative

Maintained successful relationships with banking

customers.

Daily use of OSI banking software, Chexsystems, check

imaging software & Microsoft Office programs.

Responsible for maintaining vault

Head Teller Responsibilities in absence of Head

Teller.

Opened and closed customer accounts.

Processing of loan applications.

Trained in BSA rules and regulations.

Maintained Prospect book in order to keep track of

customer needs to cross-sell new products.

Education 1996-1999 Westerly High School Westerly, RI

High School Diploma

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