Customer Service Technician

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Tri DoTran

**** *. ** *******

Fresno, CA 93723

559-***-****

********@***-*****.***

________________________________________________________________________

Summary of Skills:

. Customer service experience

. Cable installation in the telecommunications industry

. Install, configure, manage, and troubleshoot operating systems and

local area networks

. MS Office applications (Word, Excel, Access, and Power Point)

. Configure networks and printers for business

. Install hardware and software; connect cabling/connectors for servers

and networks in Microsoft, Novell, and Linux environments

. Windows Administrative support functions

. Knowledge in Application Support (MS Office programs, Windows NT,

2000, and XP)

. Tear down and rebuild hardware

Education:

Institute of Technology: Clovis, CA

Major: Network Support Technician

Expected Graduation: September 2010

Certificates:

Fresno ROP: Fresno, CA

Computer Technology and Computer

Networking

Institute of Technology: Clovis, CA

CompTIA A+ Certified

Awards:

Institute of Technology: Clovis, CA

Dean's List

Perfect Attendance

Professional Experience:

Low Voltage Field Technician July 2006 - July

2008

Connexx Communication: Riverside, CA

Duties: Installation in the cable, telephony and telecommunications

industry. Installation of network systems to home theaters. Set up and

installations of server rooms and server racks. Installation of cat5

through walls and raptors. Worked directly with customers to ensure needs

were met.

Crew Member September 2002 - July 2003

Boomer's: Fresno, CA

Duties: Provided customer service, oversaw safety of customers, opening and

closing duties of facility, and cleaning as needed.

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