Customer Service Manager

Amber Dresden

**** ********* **** *****: 419-***-****

Royal Oak, MI 48073 Email: ******@***.***

Sales Management

Goal driven, customer focused, sales management professional with over 11 years of experience demonstrating consistent

achievement of service and sales objectives in highly competitive markets. Areas of expertise:

Strategic Planning Recruiting & Hiring Payroll Management

Report Analyzing Scheduling & Supply Ordering Inventory Control

Microsoft Office Teambuilding & Training P & L Management

Operations Management Customer Service Management Merchandise Displays

Professional Experience

11/03 to 8/10

GUESS, INC. Store Manager

Dearborn, MI – 6/06 to 8/10

Sterling Heights, MI 11/03 to 6/06

Increased sales in both stores by over 20%, taking them each to $2 million. This was done by hiring top quality associates,

improving store presentation and creating a superior selling culture.

Reduced staff turnover and had 100% management retention 4 years in a row due to the success of employee development

and morale building programs.

Increased our loyalty program penetration to above 75% and maintained a top 5 position in the company.

Decreased shrink in both stores to under company goal by providing excellent customer service and increasing sales floor

awareness.

Served on a special committee in charge of creating a quarterly planning calendar to be used by the entire division.

5/02 to 11/03

TOMMY HILFIGER Store Manager

Auburn Hills, MI – 9/02 to 11/03

Novi, MI – 5/02 to 9/02

Maintained the highest percentage over last year’s sales in my district.

Achieved the lowest shrink percentage in my district.

5/99 to 10/01

ABERCROMBIE & FITCH Store Manager

King of Prussia, MI – 4/01 to 10/01

Troy, MI – 10/00 to 4/01

Previous Position: Assistant Manager, 5/99 to 10/00

Promoted five times within two years to Store Manager of a $12 million store; 2nd highest volume store in the company.

Hired, trained and managed a team of over 100 associates and managers.

10/96 to 5/99

BOWLING GREEN STATE UNIVERSITY Programmer

Bowling Green, OH – 10/96 to 5/99

Designed programs using SAS and Focus to access information about applicants and prospective students for the University.

Processed faculty and administrative staff requests for all University departments. Requests included customized reports, files,

lists, tables and labels.

Education

BOWLING GREEN STATE UNIVERSITY Bowling Green, OH 6/95 to 5/99

Bachelor of Science in Computer Science; Minor in Mathematics

Overall GPA: 3.48; Major GPA: 3.29

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