Customer Service Machine Operator
Resume:
Lancaster, California *****
Cell 661-***-****
***********@***.***
Objective: An entry-level position in Administrator Assistant, with opportunity
for advancement.
Experience: Verizon Telecommunications Mission Hills, California
Facilities Provisioning Specialist 03/29/1999 to 03/28/2009
Compiled records and authorizations to facilitate installation and
rewiring of telephone and telegraph lines resulting from subscribers'
address changes and other changes in service.
Selected, assigned and posted cable-assignment data and
telephone numbers on service orders.
Routed orders to service department, information operators and
directory-compilation personnel for action.
Trained co-workers in various assignments and problems when
asked.
Requested field investigations where records did not indicate
available facilities for subscriber services.
Successfully maintained above objective level in quantity of work.
Successfully maintained excellent quality of work.
Provisioned Complex, residential and Fiber orders.
Entered inquires and other information into our database.
Assisted Field Technicians in the field.
Coordinated with many other Departments such as Customer
Representatives, Central Office Technicians, Facilities/Engineering
in order to resolve customer service order problems.
Successfully resolved all customer service order problems.
Help Desk.
General Telephone Telecommunications West Los Angeles, California
Machine Operator 03/20/1995 to 03/14/1999
Operated payment processing sorter.
Keypunch operator.
Opened customer payments.
Entered address changes into data base.
Trained co-workers on address change desk.
Balanced Books.
Handled customer checks and cash.
General Telephone Telecommunications Santa Monica, California
Warehouse Attendant 12/13/1977 to 03/19/1995
Forklift and material handler.
Inventory control. Trained on Gteams inventory system.
Shipping and receiving.
Stocking and issuing materials.
Load and unload trucks.
Ordered various telephone cables.
Trained co-workers in the area of cable inventories and balancing
the cable books.
Balanced cable inventory books.
Coordinated work orders with Construction/Engineering.
General Telephone Telecommunications Santa Monica, California
General Clerk 08/15/1974 to 12/11/1977
Answered phones.
Teletype machine.
Time cards.
Typed letters and memos.
Organized work load for co-workers.
Made coffee.
Education: Venice Skill Center Venice, California
Yes 1974
Additional Training:
On the job training at GTE/Verizon Telecommunications.
Certificate of Achievement Basic Mark Assignment.
Completed requirements Getting Started with Microsoft Office 2000
& Features of Lotus Notes 5.0.
Certificate Of Completion in introduction to Sell One More.
Certificate of Completion in Customer Service.
Certificate in Forklift and Material Handling.
Certificate of Accomplishment Mavis Beacon Typing Institute 46
wpm.
Trained windows XP and Vista.
Awards: Accommodation Letters.
Certificate of Appreciation Reaching the 100% Objective for quality.
Recognition of meeting APC objectives.
CCI Know-It-All Award for reaching 100% on the Customer Service
Challenge.
License: Drivers License Class C.
Affiliations:
Other:
References: Available upon request
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