Customer Service Manager
Resume:
JENNIFER JUNKER
*********@*****.***
Grove, CA 91945
Professional Claims Examiner/Internal Auditor seeking to transition skills,
experience, and education into a client services position. Well-organized
with the special ability to pay close attention to detail in a deadline-
oriented environment; thrive in a fast-paced environment and work well
under pressure. Flexible and adaptable with the ability to assimilate
quickly in transitions, switching roles as needed to maintain consistent
productivity. Accustomed to long hours in pursuit of company goals.
AREAS OF SKILL
Critical Thinking( Problem Solving( Organization( Report Writing(
Analytical Skills( Decision Making(Administrative Skills( Writing and
Grammatical Skills
EDUCATION AND LICENSES
A.S., Forensic Technology
Grossmont College, El Cajon, CA
I Hold California Fire and Casualty Broker/Agent License and 20+ PA
licenses.
PROFESSIONAL EXPERIENCE
Dimont and Associates, San Diego, CA
2006 to Present
Claims Examiner/Internal Auditor
Responsible for auditing 1,000 + property claims filed by TPA for accuracy
and adherence to company policy. Accountable for over $100K in additional
recoveries in 2010. Obtain and track insurance information. File claims
on behalf of mortgage companies.
JENNIFER JUNKER
Page 2
PROFESSIONAL EXPERIENCE, Continued
Follow up with insurance carriers to ensure proper handling of claims.
Review insurance estimates to ensure accuracy, pull and create reports for
clients, and answer client inquiries regarding current claims. Manage on
site field staff across the country.
Discovered a trend that resulted in the loss of over $700,000 annually by
extracting data from the operating system, analyzing it, and providing a
detailed report to the management team regarding findings.
Instrumental in recovering $100,000 through analysis and auditing.
Worked with insurance companies on arson fraud cases and assisted in
obtaining police and fire reports to establish key facts surrounding cases.
GEICO, San Diego, CA
2003 to 2005
Senior Customer Service Agent
Provided outstanding customer service to existing and prospective
policyholders through e-mail covering 7 states. Performed requested
changes to policies per customer request and adhered to company guidelines
through knowledge of insurance laws and regulations.
Consistently recognized as top performer within the company for meeting and
exceeding efficiency goals.
Enhanced client relationships and ensured customer satisfaction through
excellent service, strong procedural knowledge, and outstanding
communications.
Created policies and procedures with supervisor.
Trained several employees who quickly moved into Supervisor and Management
roles within the company.
ADDITIONAL EMPLOYMENT
Store Manager, Claire's Boutique, San Diego, CA (2001 to 2003)
Assistant Store Manager, American Outpost, San Diego, CA (1999 to 2001)
COMPUTER SKILLS
Microsoft Word, Excel, Outlook, and PowerPoint, CAD, and Xactimate
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