Customer Service Manager
Resume:
Jess M. Watson ***** US Highway ***, Apt. ***
Austin, TX 78750
ablb2x@r.postjobfree.com (512)
SUMMARY OF QUALIFICATIONS
A strong team player and leader with a positive attitude and innovative
approach to problem solving. Strong foundation in administrative,
management, and computer applications. Complemented by knowledge of
business operations and the need for customer-focused service.
Training Facilitation Team Building Human
Resource
Administrative Assistant Customer Service Business
Communications
TECHNICAL SKILLS
. Microsoft Office 2007 (Word, Excel, PowerPoint)
. Adobe PhotoShop, Adobe Lightroom
. PC and MAC OS X
. ERP Systems: PeopleSoft, Kronos Timekeeping System
. E-Apply Application Tracking System
. Basic XML, HTML, FLASH, for website layout and designing.
PROFESSIONAL EXPERIENCE
Seattle's Best Coffee at Borders September 2007 - Present
Caf Manager
Manage all associates and acted as a liaison between store and Human
Resource Department. Recruited, interviewed, hired, and trained
candidates. Post and update job postings on Craigslist and internal job
boards. Complete background checks, conduct new hire orientation, and
maintain storewide employee schedules. Maintained confidential records
pertaining to sexual harassment claims, employee salaries, evaluations, and
cash funds.
. Provide coaching and direction to the cafe team to take action and to
achieve operational goals.
. Review store environment and key business indicators to identify
problems, concerns, and opportunities for improvement.
. Utilize operational tools to plan for and achieve operational excellence
in the cafe. Tools include Automated Labor Scheduling, Monthly Status
Report, Quarterly Business Review, Invoice Reconciliation, cash
management and inventory management.
. Access external resources to support cafe operations and to execute
district and regional initiatives. Resources include Partner Resources,
Marketing, Partner & Asset Protection, Food and Beverage, and Retail
Implementation departments.
. Conduct performance assessments, providing feedback, and setting
challenging goals to improve partner performance.
. Order all food and beverage, cleaning products, and office supplies.
. Promoted to manager after three months of employment.
Jess Watson Photogrpahy (www.jesswatson.com) August 20008 -
Present
Owner/Freelance Photographer (Part-time)
Provide consultations with established clients to to determine project
goals, select and position products; shot and developed photos and review
brochure layout recommendations. Projects include: printed photos and
canvess', coffee books, broshures, website hosting, photo enhancements and
editing software.
. Maintain overview of works-in-progress to produce at optimum efficiency.
. Provide advice in selecting photo package to appropriately meet prospect
client needs.
. Budget and execute projected deadlines and remain within cost-efficient
parameters.
. Process tax reports, financial reports, and invoices.
. Send and receive FedEx, UPS, and other packages.
. Researched developing options and selected vendors based on quality and
price.
. Photographed University-owned properties, wedings, family potraits, and
headshots.
Regal Enterntainment Group October 2005 - August 2007
Box Office Cashier
. Collect payments for tickets,
. Process receipts for cash and credit card sales and reimbursement.
. Typing and compiling Regal Crown Club applications. (90 WPM)
. Ensuring that information on print and web listings is current and
accurate.
. Answer company telephone calls quickly and with excellent phone
etiquette.
. Assist with film promotions, festivals, and promotional concession
items.
EDUCATION
Austin Community College August 2008 - Present
- Pursuing credits towards an Associates in Business
- Fundamentals of Photography
Hyde Park Baptist High School May 2007 - Graduated
AWARDS
National Competitions for Multimedia Presentation
Future Business Leaders of America
References available upon request.
Contact this candidate