Customer Service Technician
Resume:
James E Jackson
Glendale, AZ *****
Cell 602-***-****)
***********@*****.***
QUALIFICATION SUMMARY:
Forklift Certification 1910.178 OSHA, construction and specialized
equipment for construction and warehouse.
AREAS OF
EXPERTISE: Construction, Warehouse Technician, Cabling, Logistics, Sales,
Administrative, Customer service,
COMPUTER SOFTWARE:
Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft Office
PROFESSIONAL EXPERIENCE:
Desert Sun Moving, Phoenix, AZ 2004 - Present
Transportation Technician
. Arrange, sort, and load client houses
. Perform physical inventory of client site.
. Light computer work
. Negotiate shipping and moving rates with clients and sale moving
packages.
IES, Tempe, AZ 2008 - 2010
Cabling Technician
. Ran voice and data cable
. Set building with cabling, using special industry equipment
. Worked with construction team and contributed to success of project
Cepes, Phoenix, AZ 2003 - 2005
Lead Staff Counselor
. Logins of daily medications and attendance
. Inputting client information into computer system and preparing
reports.
. Transporting clients to appointments, preparing meals and
organizing client's daily activities.
. Maintained and repaired UHF/RF and SATCOM systems
. Installed, maintained VLAN networks.
. Repaired and maintained Saber, PSC and Javelin systems.
. Trained in low frequency antennas and system use and maintenance.
MSA Call Center, Phoenix, AZ 2001-2003
Account Manager
. Performed outbound customer service calls to customers with student
loans, on a fast paced Avaya dialer system.
. Built good rapport with the customers, while maintaining the good will
of the accounts receivables.
. Managed a portfolio of 300 accounts, utilizing many loan offers
EDUCATION:
Virginia State University
. Electrical Engineering
Julia Richmond High School, NY, NY
. Diploma
1996
Certifications:
-Forklift Certification OSHA 1910.178
-Operation of special machinery for construction.
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