Customer Service Quality Assurance

Location:

Posted:

September 09, 2010

Fairburn, GA *****

678-***-****/ **********@*****.***

KHIANA GAFFNEY

PROFILE

Laboratory and Warehouse Associate professional experienced working in fast-paced environments

demanding strong organizational, technical and interpersonal skills. Excels in training, and motivating

staff to increase productivity and company profitability. Works well independently and as a team player.

Trustworthy, ethical, discreet, detail-oriented and resourceful in completing projects; able to multi-task

effectively.

PROFESSIONAL EXPERIENCE

PLASMA PROCESSING ASSOCIATE (2008-Present)

Biomat USA, Birmingham, Alabama

• Obtain all necessary samples accurate and efficiently.

• Accurate and thorough completion of all sampling and shipping documents.

• Maintain thorough familiarity with State and Federal Regulations, FDA approved Standard

Operating Procedure Manual, OSHA, CLIA, cGMP as well as all internal company procedures.

JUNIOR MERCHANDISER (2007-2008)

Coca-Cola Bottling, Birmingham, Alabama

• Keep stores stocked with products in demand.

• Provide excellent customer service with the Store Managers and Backroom workers.

WAREHOUSE LEAD/QUALITY ASSURANCE ASSOCIATE (2004-2007)

Buffalo Rock/Pepsi Bottling Venture, Birmingham, Alabama/Raleigh, North Carolina

• Train new employees, making sure they understand warehouse and safety procedures.

• Supervise a crew in building pallets of product and loading them on side bay trucks and trailers

for daily delivery.

• Count the delivery trucks as they leave and return from daily routes to keep an accurate inventory.

• Using Talkman System to verify products on every pallet, making sure the correct quantity, flavor

and in date items were being pulled.

• Distribute the requested amount of product ordered onto the side bay trucks evenly on the

computer, then print out the orders to be filled in the warehouse.

EDUCATION & TRAINING

Alabama State University, Montgomery, Alabama (1997-2003)

Concentration in Chemistry and Mathematics

Wayne County Community College, Detroit, Michigan (2004-2005)

Introduction to Computers Information Systems course completed

Concentration in Chemistry and Mathematics