Customer Service Sales

Theresa L. Younce 313-***-****

**** *****, ******* ****, ** 48146 *******@*****.***

Professional Profile

** **** ***** ** ******** service including at a family owned auto service

as well as my own tanning salon. 2 years of volunteer customer service for

the American Cancer Society. Excels in fast paced environments as well as

supervising and motivating staff to increase productivity and company

profitability. Works well independently as well as part of a team.

Committed to excellence. Currently a sophomore attending WCCCD, pursuing

an Associate in General Studies.

Surpassing customer expectations Time management

Conflict resolution Professional

Customer satisfaction goal-oriented Team member

Supervisory duties Dependable and punctual

Training experience Excellent computer skills

Professional Experience

Blondies, Detroit, MI

02/2010 to present

Bartender

Achievements:

Consistently meet or exceed all performance objectives

Supervisory duties

Continually found new methods to maximize sales, profits and cost control

Responsibilities:

Utilize high levels of energy and superior multi-tasking abilities

Handle large volumes of customer requests

Worked venues servicing up to 200 plus guests

Responsible for inventory, stocking, ordering and sanitation of bar

Great ability to identify unruly or intoxicated patrons and to solve the

problem or seek help if required

Tantasia Tanning Salon, Allen Park, MI

04/2004 to 09/2009

Owner/Operator

Achievements:

Small business owner

Maintaining high level of Satisfactory Customer Service

#1 Business of the year award in the city of Allen Park

Responsibilities:

Customer interaction

Multi-tasking through various computer programs

Customer resolution

Competitive sales

Employee hiring, training and scheduling

Younce Auto Service, Detroit, MI

09/1998 to 04/2004

Receptionist

Achievements:

Always met or exceeded all performance goals

Supervisory duties

Responsibilities:

Established friendly yet professional atmosphere that promoted attentive

customer service

Opened and closed facility; maintained daily cash and inventory

Maintained supplies, prepared direct mailings and correspondence.

Kept records of customer interaction and transactions, recording details

of inquiries, complaints and comments as well as action taken

Education

WCCCD Detroit, MI

Currently pursuing Associate in General Studies

Online Virtual Courses

References

References are available upon request.

Contact this candidate