Customer Service Manager

Akemi Z. Bilal

**** **** ******, **********, ** *0706( 310-***-****(

***************@*****.***

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Objectives

Top Level assistant with ten years of experience managing business

relations and special projects at the senior management level.

Serve as primary point of and liaison between management, sales

teams, personnel, client and vendors. Maintain excellent written

and oral communication skills, problem resolution abilities, and

a high level of confidentiality. Equally effective executive

management and advanced word processing support.

Professional Experience

Purchasing Assistant (August 2006 - March 2008)

Transportation Agent Grid, Santa Fe Springs, CA

. Enrolling potential drivers to process pick-up and for

deliveries for vendors

. AP/AR- instructing drivers on imputing bill of lading

upon completion of finished jobs using transportation Grid

program, Excel and Scanning

Billing Clerk (July 2005-Dec 2005)

California Distribution, Santa Fe Springs, CA

. Entering billing for independent drivers

. Keeping log of daily, weekly, monthly pay for Brokers,

Carriers, and Customers on transportation program,

Excel, and Quick Books

Administrative Assistant (April 2005-June 2005)

The Motta Company, L.A. / Phoenix, CA

Assisted entire staff of 15

. Multi-Phone Lines between Los Angeles / Phoenix offices

Administrative Manager (July 1999-May 2004)

Mia Lehrer + Associates Los Angeles, CA

. Direct assistant to the Business Manager and Principal Partner;

. Overseeing office responsibilities such as: accounts payable /

receivables, client customer service, including employee payroll

and tax preparation.

. Negotiating between Architects, Contractors and Sub-Contractors.

Office Manger (November 1991-Jun 1999)

Earl Lovett & Associates Brea, CA

. Managing day to day operations and daily schedule.

. Supervising Administrative Staff distribute and monitor work

flow.

. Coordinate orientation and training, and client administration.

Computer Skills

Hardware: PC Software: MS Word, MS Excel, Power Point, Quick

Books Pro, Quicken

Education

2009- Present The Art Institute of Orange/

The Art of Culinary, Santa Ana, CA

(ServSafe Cert.# 6536957)

2005- South East ROP / (Certificate A/R-A/P,

Cerritos, CA

1994- South East ROP / (Certificate MS Word), Cerritos, CA

1985-1986- El Camino College/Torrance via Gardena, CA

1983-1985-University of Southern California, Los Angeles, CA

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