Quality Assurance Project

Abdul Alam

*** ****** ***** **, ******, CA - **879

Cell: 612-***-****

E-mail: ******@*****.***

Summary: 5+ years of experience in the IT industry in the areas of

Business Analysis and Project Coordination. 3+ years of

experience in documenting process and workflow. Can manage

multiple projects concurrently and adjust priorities with

changing demand. Can maintain flexibility with a drive and

desire to see all projects through to completion. Have

strong technical skills and experience in effective

communication in a team environment as well as in a

leadership position.

Areas of Analysis and design, process and workflow generation,

Expertise: requirement gathering, testing, training, change

management, production implementation and support.

Skill Set: Windows: Windows Server 2000, Windows Server 2003, Virtual

Software Server 2005, XP Professional Vista and Windows 7.

Microsoft: MS office applications, MS Project, MS Visio.

SQL: SQL Server 2000, SQL Server 2005, SQL Server 2008.

HP Service Desk: Change management tracking application.

MS Visual Studio Team System: Familiar with Visual Basic

and C++ programming languages and Team Foundation Server

system.

Batch Scripting: Ability to utilize batch scripting to

automate tasks required for deployments and validation.

Mercury Quality Center: Defect tracking and reporting

software.

Skill Set: Dell PowerEdge Servers: PE2650, PE2850, and PE2950.

Hardware Point of Sale Terminals: NCR RealPOS 7458, NCR RealPOS

7459 IBM 4694, Hypercom 4100 and 4150 payment devices.

PC: Dell Optiplex and Precision workstations, custom

configured PCs.

Experience: January 2009 - Present: Ajilon Consulting, Client -Target

Corp, Systems Analyst / Project Coordinator

Work with clients and end users to create or enhance

process workflow to make production implementation more

stable.

Automate manual processes with the use of DOS batch, Excel

macros and SQL scripts for successful integration of

projects.

Analyze overall scope and documents and reviews project

requirements integrating people, processes, systems and

technologies.

Perform GAP analysis and collaborate with management to

make process improvements.

Evaluate impact of enhancement to current system processes

and prioritize deliverables.

Serve as a liaison between department and business

clients.

Create plans, timelines and schedules for package

implementation.

Present release cycle statistics to senior leadership.

Create release process flow and requirements.

Act as a SME (Subject matter Expert) for point of sale

applications.

Create SQL scripts for data implementation and validation.

Maintain data for automation testing environment.

Implement database schema deployments for release cycles.

Provide system training to business users of proprietor

applications.

Provide support during after hour and overnight system

installation.

Act as a liaison between various teams and departments

onsite and offshore to coordinate Point of Sale

application releases.

Document processes and maintain knowledge bank for release

team.

June 2006 - December 2008: Ajilon Consulting, Client -

Target Corp, QA/Business Analyst

Tracked and researched issue tickets and documented

solutions.

Converted business requirements into use cases.

Collaborated with project teams to create test plans and

timelines for test case execution.

Worked with third party vendors to manage security

sensitive test collateral.

Maintained secure data and test documents.

Provided oversight to team members during execution phase.

Performed integration and regression testing on the

point-of-sale application to find code bugs.

Conducted UAT testing with clients for final functionality

approval.

Used trouble shooting steps to effectively solve issues

arising with environments during testing.

Analyzed, Identified and determined the cause of system

bugs and provided estimates for different solutions.

Wrote descriptive defects, tracked and verified fixes.

Prioritized issues and acted as a triage contact to

development teams.

Validated and documented completion of testing and

development.

Generated daily progress reports to present to management.

Owned

Created user manuals and provided training to business

users and junior analysts on the POS application.

Ensured confidentiality and reliability of corporate data,

proprietary information, and intellectual properties.

Assumed leadership role in multiple assignments for

accurate and proficient turnover to clients within

deadline.

November 2005 - April 2006 MAI International LLC,

Business Analyst/ Project Coordinator

Developed Excel and Access based accounting and inventory

system for daily operations.

Gathered requirements for online retail service, including

SQL queries and manual testing for quality assurance.

Conducted interviews and created functional specs.

Setup Access database solution for sales and inventory

tracking.

Documented day-to-day processes and progress update.

Created store promotions and online distribution methods.

Was directly involved with strategic planning for store

merchandising and advertising.

Education: 2006 - 2009 Hamline University, St. Paul, MN

Masters in Business Administration (MBA).

2003 - 2005 University of Minnesota, Crookston, MN

BS in Business Administration and Management.

Emphasis on Marketing.

1999 - 2003 Iowa State University, Ames, IA

BS in Computer Science

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