Customer Service Representative

JACOB NORWOOD

ADDRESS: *** **** ***, ***********, ** PHONE: 660-***-**** E-MAIL: **************@*****.***

PORTFOLIO: NORWOODWEB.COM

EDUCATION

UNIVERSITY OF CENTRAL MISSOURI

MS COMPUTER SCIENCE (UNFINISHED) - SPRING 2014 - FALL 2014 (UNFINISHED)

BS PSYCHOLOGY MINOR: ART - SPRING 2010- FALL 2013

WORK EXPERIENCE

GRADUATE STUDENT EMPLOYEE/ASSISTANT (AUGUST 2013- DECEMBER 2014)

JAMES C KIRKPATRICK LIBRARY (WARRENSBURG, MO) HARMON COMPUTER COMMONS

ASSIST PATRONS WITH SOFTWARE ISSUES, PRINTING, PROVIDE INFORMATION REGARDING LIBRARY SERVICES AND PROVIDE

SUPERVISION OF STUDENT ASSISTANTS.

STUDENT ASSISTANT (MARCH 2013- AUGUST 2013)

JAMES C KIRKPATRICK LIBRARY (WARRENSBURG, MO) HARMON COMPUTER COMMONS

ASSIST PATRONS WITH SOFTWARE, PRINTING AND PROVIDING INFORMATION REGARDING LIBRARY SERVICES, PROVIDE

INFORMATION REGARDING LIBRARY SERVICES

CUSTOMER SERVICE REPRESENTATIVE (SEPTEMBER 2009-NOVEMBER 2009)

BI-LO COUNTRY MART (WARRENSBURG, MO)

BAGGED THE GROCERIES OF THE CUSTOMERS AND THEN ASSISTED TAKING THEIR GROCERIES OUT TO THEIR VEHICLE AS

WELL AS KEPT THE FRONT OF THE STORE CLEAN AND OTHER STORE MAINTENANCE TASKS.

LEADERSHIP EXPERIENCE

● UNIVERSITY OF CENTRAL MISSOURI PSI CHI, HISTORIAN (PHOTOGRAPHER) FALL 2013

● UNIVERSITY OF CENTRAL MISSOURI PSYCHOLOGY CLUB, HISTORIAN (PHOTOGRAPHER) FALL 2012 – SPRING 2013

ACHIEVEMENTS

● STUDENT LEADERSHIP RECOGNITION AWARD, SPRING 2013

● GREAT PLAINS STUDENTS’ PSYCHOLOGY CONVENTION, SECOND PLACE IN COGNITIVE PSYCHOLOGY NON-EMPIRICAL

POSTER PRESENTATION, SPRING 2012

● PRESENTED A LITERATURE REVIEW THAT EXAMINED WAYS IN WHICH FOREIGN LANGUAGE LEARNING CAN BE FACILITATED,

SPECIFICALLY HOW THE USE OF IMAGES PAIRED WITH WORDS CAN INFLUENCE LEARNING.

● MEMBER OF UNIVERSITY OF CENTRAL MISSOURI PSI CHI, INTERNATIONAL HONOR SOCIETY IN PSYCHOLOGY, FALL

2011 – PRESENT

SOFTWARE AND SKILLS

● IBM SPSS

● ADOBE CREATIVE SUITE

● VISUAL STUDIO

● MICROSOFT SQL SERVER

● HTML, CSS, C#, ASP.NET

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