Customer Service Management
Resume:
TAMARA RAINEY
*********@*********.***
Tracy, Ca 95377
QUALIFICATIONS
Supply Chain Management Purchasing and Materials
Experience
Expedite/Procurement Scheduling New Product
Releases
Inventory Mgmt/Purchasing Strategic
Planning/MRP/Procurement
P&L's Account Management
Obtain Vendor Quotes Forecasting & Revenue
Planning/Lead Times
Supply Customer Quotes RTV/RMA
EMPLOYMENT
July 2001- April 2002 Document Control-Agra Foundations (San Rafael
Bridge Retrofit Proj)
. Maintained business records related to job contracts
. Maintained jobs database, business records related to job
contracts and generated reports.
. Oversaw and coordinated database needs, working with
systems administrator
. Assisted in establishing and controlling the Controlled
Document Review
. Completed document change requests based on written
instructions
. Ensured appropriate change management and organization
of documentation
June 2000-June2001 Program Mgr/New Systems Applications Coordinator-
Celestica, Inc. (Back panel Div.)
. Managed new product launches and development for
manufacturing PCB boards for back panel
. Fulfilled all purchase orders and product information
. Obtained material quotes, created costed BOMs and
product quotes for Customer
. Developed delivery schedules and worked closely with
production and Materials Mgmt.
. Coordinated the creation and prod. of new product
rollouts, forecasts, MRPs and Revenue
. Prepared and gathered information to prepare Customer
Quote letters
. Experience in P&L's, Forecasting and Internal Revenue
expectations
. Prepared and implemented Eng. Change Orders and
Deviations
. Determined most cost efficient and on time delivery of
products.
March 2000-June 2000 Engineering Change Analyst-Celestica, Inc.
. Analyzed ECO's provided by Engineers and/or Customer
for existing Products
. Determined which Engineering Process most effective
to implement change.
. Collected and analyzed cost effect of ECO and most
efficient way to implement
. Analyzed BOM errors and ECOs using Gerber Files, FAB
and Assembly Drawings.
. Coordinated with Document Control to update all
effected BOMS, Material Drawings and
. Engineering Processes to insure Product Package was
current.
Feb. 1997 - Dec. 1999 Manufacturing Eng/ISO Coordinator-Autodesk,
Inc.
. Managed new product development and product launches
. Gathered and analyzed market research to develop
product
. Worked with Marketing in the release and development of
all new released products
. Developed and released new packaging
. Liaison with internal/external constituents,
cultivated relationships with key contacts
. ISO 9001 Certified 2 years in a row
. Gathered quality related percentages for monthly DPM
and relayed results to Management
. Introduced a new, streamlined, flow process that
increased production and quality
. Responsible for updating and organizing all ISO
Documents both hard copy and soft copy
. Created, edited, and revised all docs related to ISO
procedures and processes.
RETAIL SALES WORK EXPERIENCE
Overview More than twenty years working for and managing retail foods
and home improvement stores. Recognized for delivering
unparalleled customer service. A verifiable track record of
success backed by impeccable references. Areas of expertise
include:
Exceptional Customer Service Team Player
Merchandising and Display Shipping and Receiving
Employee Management Problem Solving
New Location Start-Up Inventory and Pricing Controls
Management
New Product Introduction Computer/POS Scanning Use
Planograms Price changes
Replenishment Special Orders
Employment 10/86-05/90 Lucky Stores, Fremont, CA
JOURNEYMAN CASHIER
02/95-03/96 Safeway Stores, Danville, CA
CASHIER/FRONT END LEAD
06/96-09-97 Home Depot, San Ramon, CA
CUSTOMER SERVICE/SALES/RTV
05/02-09/02 Food 4 Less, Tracy CA
CASHIER/STOCKING/FRONT END LEAD/POS
09/05-07/06 Linens n Things
HOUSE WARES DEPT LEAD (Sept 2006-July 2007)
Crossmark, Pleasanton, CA
RETAIL MECHANDISING REP. (Jan. 2009- March 2010)
References and Supporting Documentation Furnished Upon
Request
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