Customer Service Administrative Assistant
Resume:
ANTHONY R. MARTINEZ
**** **** ****** • Rancho Cucamonga, CA 91730
Cell: 909-***-**** Home: 909-***-**** ********@*****.***
KILLS AND EXPERTISE
S
•
MS-DOS, Microsoft Windows, XP and Vista, entire MS Office Suite & Mac OS X
•
Great customer service.
•
PC setup and installation, as well as various peripherals, data entry, and file updating.
•
Attention to detail, can work alone and take charge.
•
Experienced in user application training.
•
Payroll processing, investigating and resolving disputes, and direct deposit coordination.
•
New-hire processing, including background checks.
•
•
•
ROFESSIONAL EXPERIENCE
P
F IDELITY N ATIONAL L EGAL S ERVICES, R ANCHO C UCAMONGA, CA Nov, 2008 – Aug 2009
Salary: $225 Commission Only
Loan Modification Specialist
•
•
Telemarketing calls using an automated dialer. Take down client’s information over the phone, and
•
review application for approval.
Once approved, would give new information such as new interest rate client would receive on their
•
home loan, new mortgage payments, etc.
Provided client support with home loan documents, new contracts, information from the lender, and
•
general advice on hardship situations.
SERVICE ONE LOGISTICS, RANCHO CUCAMONGA, CA July, 2008 – Oct, 2008
•
Salary: $12 Per Hour
Payroll Administrative Assistant
•
•
Payroll processing using in-house software. This includes adding new hires as secured; ensuring all
•
personnel, rates, hours and payments are accurate; and resolving disputed amounts as needed.
Establish direct deposits for employees, and distribution of payroll statements to employees. Updating
remote home office of employee roster status, payroll status, etc.
Coordinate background checks, as well as drug tests, on potential and existing employees.
•
Provide administrative assistance to all Managers. Report generation as needed, includes
•
creating/maintaining Excel spreadsheets for employee rosters, contact information, and work
schedules.
•
POMONA UNIFIED SCHOOL DISTRICT, POMONA, CA July, 2006 – July, 2008
•
Salary: $10 Per Hour
Computer Lab Technician
•
•
Resolve computer hardware/software issues for all assigned users. Accountable for minor repair of
•
computers as needed.
Maintained documentation on all issues responded to, along with resolution details.
•
Provided user support and training as required.
•
Performed installation and configuration of new computers and network printers/copiers. Imaging
•
multiple computers using Altiris and Ghost. Executed network imaging/backup via Altiris.
Configuration of multiple Mac OS X/Windows 2003 Servers.
•
•
DUCATION
E
•
DEVRY INSTITUTE OF TECHNOLOGY, POMONA, CA 2005 – 2006
•
Major: Computer Information Systems
•
ALTA LOMA HIGH SCHOOL, ALTA LOMA, CA 2000 – 2004
•
Basic High School curriculum, along with 2 years of Cisco Networking courses
•
•
•
•REFERENCES AVAILABLE UPON REQUEST
•
Contact this candidate