Customer Service Representative

Adrian D. Valdez

**** *. **** **. # **** . Phoenix, AZ 85016 . Cell 520-***-**** .

**********@*****.***

Objective

To obtain a challenging yet rewarding position with an established

company where I can demonstrate my extraordinary ability to learn and

utilize my knowledge which will both benefit my employer and allow me to

grow.

Professional Experience

Customer Service Representative, Afni Inc.

September 2009 - March 2010

Tucson, AZ

. Customer service

. Data processing

. Operated office equipment (personal computers, copier, etc.)

. Telecommunication (headset, handset, etc.)

. Handled customer complaints and concerns in a timely and

efficient manner

. Sustained company appearance

. Complied with company rules and guidelines

Manager, A&J Tile November

2007 - August 2009

Tucson, AZ

. General contracting (setting tile)

. Transportation of materials

. Customer service

. Met and exceeded customer deadlines and preferences

. Managed employees and looked after their projects

. Sustained company and employee procedures and processes

. Built and maintained client relationships

. Processed work orders and paperwork

Dock Worker, UPS Freight

June 2007 - November 2007

Tucson, AZ

. Load and unload freight from trailers

. Operate forklift

. Warehouse and procedural work

. Customer service

. Frequently fulfilled company demands (overtime)

Education

Pima Community College

Fall 2009

- Present

General Studies

Skills

. Proficient with WordPerfect and Microsoft Office (Excel, Word,

and PowerPoint)

. Functional with Internet Explorer and Outlook

. Ability to work in a team as well as individually with

little or no supervision

. 40 WPM and 10-key competent

. Bilingual (English and Spanish)

Contact this candidate