Customer Service Human Resources

Objective

To acquire a Human Resource opportunity with an organization seeking a

professional, team-playing, motivating, leader; employing to take full

advantage of my HR-related experience, knowledge, and skills.

Education

DeVry University's Keller Graduate School of Management

Master of Human Resources Management

Duluth, GA

Anticipated Graduation 12/10

Master of Business Administration

DeVry University's Keller Graduate School of Management

*Graduated Magna Cum Laude*

Duluth, GA

03/10

Bachelor of Arts - Psychology

Long Island University

*Graduated Magna Cum Laude*

Brooklyn, NY

01/02

HR Management

* Leads by example w/professional, honest, & valued work ethics

* Works under no supervision, prioritizing workload to meet tight

deadlines

* Oversees staff of 12, delegating individual work locations for

day-to-day agenda/goals

* Supervises contractors ensuring compliance to OSHA

rules/regulations

* Adheres/complies to policies, procedures, neatness, &

confidentiality of organization

HR Administration

* Multitasks exceptional customer service, data entry, filing,

deposits, & work order processing w/urgency in fast-paced

environments

* Creates new personnel accounts entering all data into information

system w/accuracy

* Organizes/maintains confidential documents for all clients/customers

in database system & MS Excel spreadsheets

* Investigates/resolves clients inquiries/complaints w/superior

interpersonal ability via phone/in-person daily

HR Coordination

* Articulates w/ strong verbal & written communication, facilitating

collaborative team environments

* Coordinates/leads stimulating field activities driving performance &

aiding learning applications

* Pioneers various marketing promotions via MS Word/PowerPoint

* Consults w/ senior management in change initiative of organizational

strategies

HR Training & Developing

* Instructs/trains employees on organization & equipment operation

w/detail orientation

* Coaches new hires effectively to follow all safety policies/procedures

* Teaches goal capabilities & service/product usage to teams, customers,

& clients

* Administers surveys utilizing SPSS for company records, analyzing

updates/ necessary modifications

HR Information Technology

* Utilizes precision test equipment & testing protocols determining

fault locations

* Collaborates w/project managers & engineers for project creations

* Implements proper measures to repair internal/external cable issues

* Installs/repairs residential, business, & DSL lines

Professional Memberships

SHRM Chapter Member

Society of Human Resources Management

Atlanta, GA

07/09

National Member

American Psychology Association

New York, New York

04/05

Chapter Member

Psi Chi, Psychology Honors Society

New York, New York

01/02

Work History/Training

11/07-04/10 Outside Plant Technician

AT&T/Bellsouth

Snellville, GA AT&T

Technical Training Center

11/00-07/07 Field Technician Verizon

Telecommunications Jamaica, NY

Verizon Telecom Training Center

06/00-11/00 Bank Teller

Rosedale, NY Fleet Bank

08/98-03/00 Lead Cashier

New York, NY Banana Republic

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